Who We Are
CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.
CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.
Role Overview
The person will performs tasks according to set policies and procedures within a ITOC Managed Services Delivery
The tasks will include (but not limited to):
- Receipt and management of tickets on TT Tool
- Monitoring management,
- Escalation to L2 engineers
- To be active part in the Problems Lifecycle
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