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Amazon is a highly data-driven company highly passionate about its customers.
In this context, it is vital to ensure the customers always get their orders on time and with quality.
The processes at the FCs are largely manual involving large numbers of associates.
One of the most critical roles is that of a process associate who mentors/guides the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.
This role will be based in Kolkata only.
Key Job Responsibilities:
A graduate with 1-3 yrs of experience in a customer-facing environment, warehousing, logistics, or manufacturing.
Strong execution skills, action-oriented, go-getter.
Good people management skills.
We're seeking a Team lead for our Pantry FC operations.
In this role, you will be responsible for:
Initially to be part of planning and executing the launch of the FC and then ramp up the site to necessary processing capacity.
And then single-handedly managing, on a daily basis, end to end operations for a 3P operated pantry FC overseeing inbound, outbound, and ICQA operations.
Meeting customer-facing metrics, while maintaining cost targets for the site and upholding safety and morale of the 3P team reporting to you.
Work with all stakeholders to ensure smooth operations and partner experience and keeping a close monitoring of site health by conducting 4M, 5S, and inventory audits for the FC on a daily basis.
Basic Qualifications
- 2+ years of customer-facing environment, warehousing, logistics, or manufacturing experience
Preferred Qualifications
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