PGigi Rigolatto is more than just a restaurant – it is a lifestyle destination blending exceptional Italian cuisine, curated music, refined design, and warm hospitality. With a chic, playful spirit and a nod to Italian elegance, Gigi Rigolatto Roma offers guests a unique and elevated experience. /ppAs Restaurant Manager, you will be at the heart of the dining experience, ensuring smooth daily operations while maintaining the highest levels of guest satisfaction and team engagement. /ppThe Restaurant Manager is responsible for overseeing the front-of-house operations and ensuring an exceptional guest experience. Working closely with the General Manager and Assistant General Manager, you will lead service delivery, supervise the team, and ensure the restaurant reflects the brand's quality, energy, and charm at every moment. /ppKey Responsibilities /ppbGuest Experience Brand Standards /b /pulliEnsure a warm, elegant, and engaging guest experience throughout all service periods. /liliActively engage with guests, anticipate needs, and manage VIP and regular guest relations. /liliMaintain consistency in service standards, table settings, ambiance, and presentation. /liliResolve guest concerns or complaints promptly and professionally. /li /ulpbService Operations /b /pulliLead daily briefings and manage floor plans, section allocations, and team rotations. /liliSupervise opening and closing duties, service flow, and cleanliness. /liliEnsure proper coordination with the kitchen, bar, and host teams. /liliMaintain stock of service items, uniforms, and FOH supplies. /li /ulpbTeam Management /b /pulliCoach, motivate, and support waitstaff, hosts, and runners on the floor. /liliAssist in recruitment, training, and development of new team members. /liliFoster a culture of hospitality, teamwork, and accountability. /liliMonitor grooming, punctuality, and team performance on a daily basis. /liliOversee reservations, guest seating strategy, and special requests. /liliMonitor daily revenue, voids, discounts, and upselling performance. /liliManage shift reports, tip distribution, and service charge tracking. /liliAssist in compiling feedback, inventory records, and service logs. /li /ulpbEvent Promotion Support /b /pulliSupport setup and execution of in-house events and seasonal activations. /liliCoordinate with marketing and central teams to ensure FOH alignment with brand initiatives. /liliOversee floor logistics during high-profile evenings or special events. /li /ulpbRequirements /b /pulliProven experience as a Restaurant Manager or Floor Manager in a premium / lifestyle restaurant. /liliDeep understanding of hospitality service, Italian culinary culture, and guest care. /liliStrong floor presence, leadership, and team coordination skills. /liliExcellent communication and conflict-resolution abilities. /liliFluent in Italian and English. /liliProficient with POS and reservations systems (e.g., SevenRooms, Resy, or similar). /li /ul #J-18808-Ljbffr