Company Description We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Job Description: MAIN RESPONSIBILITIES: Professional skills and customer relations: - Provides and supervises excellent customer care - Offers an attentive service adapted to customer constraints - Pays attention to customers’ comments (follow-up) - Conveys the image of the hotel - Adapts his/her organisation and workforce according to the activity - Prevents wastage and loss of raw materials - Complies with internal control procedures - Participates in inventories - Analyses results and implements corrective actions - Applies brand and hotel procedures and policies - Organize and monitors the work of his/her team - Organize the covers according to business forecasts - Takes account of the level of activity to manage customer flows - Applies brand and hotel procedures and policies - Epitomizes the Heartist spirit in his/her interactions with customers Qualifications: SKILLS REQUIRED - Catering vocational training - First experience of technical know-how - Ability to work effectively as a team and sense of initiative - Language proficiency according to hotel needs - Leadership - Speed and efficiency - Commercial mindset - Dynamic - Good interpersonal skills and self-confidence - Sense of hospitality and service - Good teacher and team leader - Methodical, meticulous and well-organised Additional Information What we offer: - Be part of an international company - Work for a leader brand as Accor present in more than 110 countries - Training, development and career opportunities - Benefits according to the role - Accor discounts card Your development: What's more, Accor offers you training throughout your career and infinite possibilities for career development across multiple establishments and brands within the group's hotels. Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. We will be waiting for you! - Be ALL you are with all your Heart LimitlessCareers_