Front desk agent

Job title: Front Desk Agent – Luxury 5-Star Hotel

Location: Venice

Salary: €1750 net per month

Start: ASAP

Job type: seasonal (until 31st of October)

We are looking for a guest-focused Front Desk Agent to join the team at our luxury 5-star hotel. In this role, you will be the first point of contact for our discerning guests, creating lasting impressions through warm, professional, and discreet service. This is an excellent opportunity to develop your career in luxury hospitality while contributing to an environment of excellence.

Key Responsibilities

• Deliver a warm, personalized welcome to all guests during check-in and a seamless farewell at check-out.
• Manage guest reservations, room assignments, and special requests with precision and attention to detail.
• Provide prompt, courteous, and efficient service for all guest inquiries, including local recommendations and hotel services.
• Process payments, handle billing inquiries, and maintain accurate financial records.
• Collaborate with Housekeeping, Concierge, and other departments to ensure guest needs are anticipated and met.
• Maintain immaculate presentation standards at the front desk and in the lobby area.
• Utilize the Property Management System (PMS) to update guest profiles, preferences, and stay details.
• Handle guest concerns or complaints with professionalism, empathy, and a focus on resolution.
• Uphold the hotel's service standards, ensuring every interaction reflects our commitment to luxury and discretion.
• Support the Front Office team in maintaining operational efficiency and guest satisfaction.

Candidate Profile

• Previous experience as a Front Desk Agent, Receptionist, or Guest Services Associate in a hotel or high-end hospitality setting.
• Exceptional interpersonal and communication skills, with fluency in English and Italian; additional languages are a plus.
• A natural ability to connect with guests, anticipate needs, and deliver personalized service.
• Professional appearance, poise, and a calm demeanour under pressure.
• Strong organizational skills and the ability to manage multiple tasks efficiently.
• Knowledge of Property Management Systems (PMS) and basic office software.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

What we offer:

• Accommodation (upon availability in a shared unit);
• Meal during the shift;
• Free shuttle to San Marco square;

This position doesn't offer visa sponsorship.

Job title: Front Desk Agent – Luxury 5-Star Hotel

Location: Venice

Salary: €1750 net per month

Start: ASAP

Job type: seasonal (until 31st of October)

If you are passionate about creating exceptional guest experiences and thrive in a luxury environment, we would love to hear from you. Please submit your CV to luizas@corecruitment.com