Join to apply for the Product Specialist - Middleware role at MSC Mediterranean Shipping Company We are looking for a Product Specialist – Middleware to oversee the day-to-day operations, performance, and continuous improvement of our event-driven, data-centric middleware. As a key technical liaison between development, operations, and business teams, you will be responsible for monitoring, troubleshooting, and optimizing middleware processes, ensuring high availability, reliability, and performance. You will work closely with the development team, solution architects, and external stakeholders to support business-critical workflows. Key Responsibilities Middleware Operations & Monitoring Oversee middleware health, performance, and stability, ensuring optimal functioning of integrations and microservices. Utilize observability tools to monitor logs, detect anomalies, and improve system efficiency. Manage and troubleshoot event-driven architectures, message queues, and API integrations. Act as the first point of contact for middleware-related incidents, identifying root causes and driving quick resolutions. Collaborate with the dev team to analyze recurring issues and suggest long-term solutions. Work with developers to enhance data pipelines, message processing workflows, and system scalability. Contribute to middleware enhancements, upgrades, and configuration tuning to meet business requirements. Ensure compliance with security best practices (OAuth2, JWT, TLS encryption, GDPR). Technical Documentation & Knowledge Sharing Maintain detailed documentation of middleware services, workflows, and troubleshooting procedures. Provide training and support to internal teams on middleware functionalities and best practices. Key Requirements Technical Background Bachelor's degree in Computer Science, Information Technology, or a related field. 3 years of experience in middleware, integration platforms, or enterprise applications support. Strong understanding of event-driven architectures, microservices, APIs, and messaging systems. Familiarity with ETL processes, data ingestion, and transformation pipelines. Middleware & Integration Skills Experience with integration platforms such as Azure Logic Apps, Mulesoft, Talend, or similar. Hands-on experience with REST APIs, SOAP, JSON, XML, and EDI-based data exchange. Knowledge of database technologies (SQL, NoSQL) and integration with operational data stores. Observability & Troubleshooting Proficiency in log management, monitoring, and debugging tools (ELK Stack, Prometheus, Grafana). Experience with error handling, retry strategies, and dead-letter queues in event-driven systems. WHAT WE OFFER We offer a range of benefits including new learning opportunities, a comprehensive welfare system, life and health insurance, modern workstation, and discounts within the MSC group. Moreover, MSC Technology Italy fosters a culture of innovation and wellbeing by simultaneously pursuing various initiatives. These include meetups, technical and general events such as gaming tournaments, company charity initiatives, and a sustainability program designed to benefit all employees. Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. Seniority level Associate Employment type Full-time Job function Information Technology Transportation, Logistics, Supply Chain and Storage J-18808-Ljbffr