Overview Studs is a category-defining ear piercing and earring brand named one of “the 10 most innovative companies in retail for 2023” by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point. Please Note: The official title for this role will be Studio Manager Location: Venice, CA | Reports to: Regional Manager | Full Time Responsibilities Operational Excellence & Revenue Owns the Studio’s overall performance, driving revenue growth and achieving sales plans Reviews and analyzes business reporting to identify opportunities and adjust strategies Delegates and oversees divisions of responsibility within the management team; follows up consistently to ensure execution Owns scheduling within labor allocations and ensures payroll accuracy through regular audits Maintains high operational standards, ensuring compliance with piercing procedures, health and safety protocols, and inventory control practices Partners with Piercing Leadership to uphold technical standards, training, and best practices for Piercers in the Studio Customer Experience Welcomes and educates customers on the unique Studs experience, delivering exceptional service every time Leads by example in service recovery best practices and ensures feedback loops are built into daily operations Monitors Studio reviews and customer feedback, identifying and escalating trends to drive continuous improvement Leadership & Team Development Builds, develops, and leads a service-driven team including an Assistant Studio Manager, Studio Supervisors, Sales Associates, and Piercers, partnering closely with Piercing Leadership to uphold technical standards and best practices Coaches and provides ongoing feedback to team members, driving professional growth and accountability Creates a strong sense of belonging, collaboration, and trust across the Studio Navigates employee relations thoughtfully and in partnership with cross-functional teams Leads change management initiatives and helps the team adapt effectively to evolving priorities Requirements 2 years of management experience (e.g., Store Manager, General Manager, Studio Manager) in a customer-facing environment; experience with jewelry, piercing, or retail services a plus Proven success leading a team of 7 employees, including specialized skill roles Able to work on-site at their Studio 40 hours and 5 days per week with Wednesday and Thursday off and one weekend off a month (there are no overnights) Comfortable standing for extended periods (up to 8 hours) and able to lift/move at least 20 lbs Able to handle chemicals safely and follow all relevant health and safety protocols Strong operational and financial acumen with a track record of achieving business goals Brings a positive attitude, ownership mindset, and creative problem-solving approach Highly organized, scrappy when needed, and able to navigate dynamic change using available tools and resources Benefits & Perks Comprehensive Medical, Dental, and Vision Insurance (including $0 in-network mental health visits) Access to Mental Health and Work/Life Resources including Online Therapy, Gender Affirmation Support Services, and Employee Assistance Program (EAP) Voluntary Life Insurance Health and Commuter Tax-Advantaged Accounts 401(k) Retirement Savings Plan Paid Time Off and Paid Safe & Sick Leave Accruals Paid Sabbatical After 4 Years of Service Exclusive Employee Discounts on Piercings and Jewelry Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards, and more Equal Opportunity Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability, marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please fill out the applicable form. J-18808-Ljbffr