**FRONT OFFICE AGENT**
We are looking for personalities who share our vision of inspiring our guests, are passionate about what they do and want to follow the path to the top with us. Motivated talents with a feeling for something special and real masters who understand their craft like no one else, in short: summiteers.
**What will I do?**
As a front office agent in our hotel, you are the first point of contact for our guests. They help to make a good first impression and immediately convey a feeling of genuine hospitality to our guests. You will carry out the following tasks together with a dynamic team:
Conduct efficient front desk workflow, including check-in/check-out
Assist in processing guest inquiries
Ensure that the Front Office Manager and his or her representative are informed of all relevant feedback from guests and/or other departments
Always have a high level of customer focus in order to offer our guests a unique stay
Maximize room occupancy and employ upselling methods to promote hotel services and amenities
**What are you bringing with you?**
Completed training in the hotel industry or professional experience in a similar area of responsibility
Their motto is to offer every guest perfect and personal service
Positive and dynamic work attitude
Resilience and flexibility
Independent work and teamwork
Good communication skills
Flexibility and of course friendly charisma
**What is it like working for Hilton?**
Hilton is the leading global hotel company, offering guests accommodation in luxurious full-service hotels and resorts, apartment concepts and innovative mid-priced hotels worldwide. For nearly a century, business and leisure travelers have enjoyed the best accommodations at Hilton. At Hilton, we remain true to our tradition of providing unique experiences for millions of guests. Our vision is to “fill the world with the light and warmth of true hospitality by guaranteeing outstanding experiences in every hotel, at every time and for every guest”. The heart of it all is our employees, who make our vision a reality every day.
**What you can expect from us**:
Flat hierarchies and direct communication at all levels
Regular feedback so that you always know where you stand, keep an eye on your goals and achieve them
Promoting teamwork and cohesion among employees
Flexible roster design, which includes publishing rosters 14 days in advance
Access to Hilton University with thousands of free learning opportunities
Regular internal training offers
Performance-related, industry-standard pay in accordance with the collective agreement
Holiday entitlement according to the collective agreement
Work clothing is provided and cleaned
Worldwide accommodation options in Hilton hotels at very attractive employee rates
Comprehensive welcome program and introduction to the company
Good food at low costs in the in-house team restaurant
A job in the world's leading hotel group with excellent career prospects
**What else you should know**
Every company has individual ideas for its future employees - but as we all know, no one is perfect. So please don't be alarmed if you don't
Contratto di lavoro: Tempo pieno
Benefit:
- Orario flessibile
Disponibilità:
- Turnazioni
Retribuzione supplementare:
- Quattordicesima
- Tredicesima
Esperienza:
- Portiere di notte: 2 anni (Obbligatorio)
Lingua:
- Inglese (Obbligatorio)
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