PJoin to apply for the strongJourney Experience Center Team Leader /strong role at strongG company /strong. /ppDiscover your journey into the extraordinary with Explora Journeys, a vibrant, cosmopolitan European luxury brand based in Geneva, leveraging MSC Group's maritime expertise. We are seeking a proactive and motivated Team Leader to oversee daily operations, guide team members, and ensure high performance and productivity. /ppstrongKey Accountabilities /strong /pulliLead by example in delivering excellent customer service and maintaining a positive team culture. /liliServe as the primary contact for operational needs, coordinating with stakeholders for timely resolution. /liliAct as escalation point for complex customer issues, ensuring effective resolution. /liliMonitor call queues, ambassador performance, and KPIs. /liliEnsure team respects shifts and breaks. /liliMaintain knowledge of products, policies, and systems to support travel partners and customer interactions. /liliProvide coaching and feedback to foster team development. /liliCollaborate with training and quality teams to identify skill gaps and support learning. /liliContribute to operational reports and performance insights. /li /ulpstrongQualifications /strong /pulliExperience in a contact centre environment, preferably in a similar role. /liliStrong communication and interpersonal skills. /liliProblem-solving skills and escalation handling. /liliFamiliarity with contact centre tech, CRM systems, and metrics. /liliAbility to multitask and adapt quickly. /liliAttention to detail and organization skills. /liliFluent English; knowledge of another European language, especially Italian, is a plus. /li /ulpstrongVisa Requirements /strong /pulliRight to work in Italy. /li /ulpAt Explora Journeys, we are redefining luxury ocean travel, emphasizing discovery, well-being, and respect for the seas. Join us to turn your passion into something extraordinary and start your journey to the Ocean State of Mind. /ph3Seniority level /h3ulliMid-Senior level /li /ulh3Employment type /h3ulliFull-time /li /ulh3Job function /h3ulliInformation Technology /li /ul #J-18808-Ljbffr