PpRooted in authentic Italian heritage, we believe in making life’s simplest moments truly exceptional. /ppOur Maison’s story began in Parma in 1916. Today, our vibrant culture continues to bring refined Italianity to the world through quality, sophistication, and creativity. /ppDriven by collaboration and a strong sense of community, our Maison offers the freedom to learn, grow, and evolve. It’s a place to refine your craft in a creative environment and to shape your own path with autonomy and care. /ppbAcqua di Parma, where timeless craft meets vibrant spirit. /b /ph3MISSION RESPONSIBILITIES /h3pThe E-Commerce Manager is responsible for driving the commercial success and seamless operation of the official website, ensuring it achieves business objectives in revenue, brand equity, and customer engagement. This hands-on role leads strategy and execution across merchandising, digital marketing, UX, logistics, and has direct responsibility and oversight for the Customer Care team (including the external agency). This role is responsible for the channel PL and budget, ensuring buying, planning and stock optimization to deliver an exceptional customer experience. /ppKey responsibilities include: /pulliDefine the e-commerce roadmap across owned channel and third-party platforms. /liliManage the e-commerce roadmap, including both project rollout and product launches. Align online assortments and campaigns with overall strategy, and monitor/optimize key business KPIs (traffic, conversion, AOV, returns) to drive revenue growth. /liliLead integration of brand storytelling within digital initiatives. /liliPlan and execute launches, seasonal events, and promotions, ensuring alignment and consistency across CRM, paid media, and content. Optimize merchandising, product availability, and digital shelf execution; supervise SEO to drive qualified traffic. Provide strategic inputs to the media team (upper and lower funnel) based on data-driven insights and the commercial calendar, ensuring campaigns align with business objectives. /liliEnsure smooth e-commerce operations, including order management, fulfillment, and returns; collaborate with UX/UI and tech teams to enhance site usability and personalization. Partner with customer service and supply chain for issue resolution and operational excellence; lead continuous platform improvements. /liliManage budget planning and forecasting and prepare business reviews and performance reports. /li /ulh3REQUIREMENTS /h3ulliDemonstrated experience in e-commerce management within the luxury and/or beauty industry, with proven experience in Project Management related to eCommerce initiatives. /liliIn-depth knowledge of Salesforce Commerce Cloud (SFCC) required /liliPrevious experience in customer service management and knowledge of Salesforce Service Cloud is considered a plus /liliStrong understanding of PL management as well as ecommerce operations (from order to delivery) /liliProficient with web analytics tools with proven analytical abilities, including monitoring and acting on key digital metrics /liliExcellent communication and team management skills /liliExcellent knowledge of written and spoken English is essential, additional languages are a plus /li /ulpCandidates are invited to read the privacy policy pursuant to art. 13 of the General Data Protection Regulation n. 2016/679 (GDPR) available at the following link: /ph3Seniority level /h3pMid-Senior level /ph3Employment type /h3pFull-time /ph3Job function /h3pRetail Luxury Goods and Jewelry /p /p #J-18808-Ljbffr