We are looking for a Product Support to join our Sales Support Team. The person will ensure assistance to customers for claims on products and deliveries, cooperating with the Sales Support Department and the Warehouse.
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The candidate will be responsible for providing first technical assistance to our clients, ensuring high-quality service and timely problem resolution. As Product Support, the candidate will handle requests via phone, email, and ticketing systems, and collaborate with other departments to resolve problems. Additionally, the candidate will be responsible for documenting solutions, training users on new technologies and updates, and maintaining a high level of customer satisfaction. xjrgpwk Defining the type of support needed and addressing the issue to the related Dealer or Distributor;
Identifying the nature of product defection and sending products for CQ inspections or product repair;
Producing waybill for shipping or repaired products;
High school graduation;
At least 3 years of working experience in the field of technical apparel;
Fluency in English;
Fluency in Spanish or German;
Good knowledge of AS400 or SAP;
The knowledge of Salesforce is welcome.