Do you aim to have a dynamic impact on the world? Are you up for creating solutions and solving tomorrow’s problems today? Then we have the opportunity for you! We are looking to hire an ICQA Area Manager to be part of our fulfillment center Inventory Control and Quality Assurance (ICQA) team. Our fulfillment centers sit at the heart of Amazon’s rapidly growing operations network.
In each fulfillment center, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today.
These fulfillment centers are fast‑paced and high reward environments, where adherence to policies and procedures is key. We need a leader that ensures we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession!
Key responsibilities
* Lead and supervise a team of hourly Associates (including Team Leads and Data Analysts) assigned to inventory control, quality assurance and problem‑solve operations within the fulfillment center.
* Support safety programs and compliance to ensure a safe work environment for all associates. Work with Operations and other Support teams to establish, influence and adhere to policies and procedures.
* Coordinate inventory control, quality assurance and problem‑solve operations in accordance to network strategies and ensuring compliance and consistency with SOX.
* Conduct shift planning and forecasting, alongside assigning and directing work. Oversee projects to streamline processes, increase quality and optimize productivity.
* Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform quality analysis on any behaviors/processes that could impact inventory integrity and Customer experience.
* Gain expertise in key fulfillment center process paths and its exceptions handling in order to drive continuous improvement alongside the operations management team.
* Support in interviewing and training fulfillment center managers and associates, developing talent and hiring the next generation of managers.
A day in the life
You’ll work shifts at one of our fulfillment centers, overseeing inventory control, quality assurance and problem‑solve operations. Your day typically starts with a team huddle where you review previous shift performance, set daily goals, and address any ongoing issues. Throughout your shift you conduct inventory discrepancies analysis, oversee resolution of receiving issues, coach team members on accuracy improvement, analyze data for trends, collaborate with central teams such as Catalogue, Procurement, Supply Chain, Process Engineering, Loss Prevention and Program Management. You’ll make quick, informed decisions to keep operations running smoothly, observe processes, coach team members, ensure safety standards, develop team members, provide feedback, identify training needs, prepare a handover for the next shift summarizing key events, ongoing issues and priorities.
About the team
The EU ICQA mission is to prevent and remove customer‑facing defects with the goal to provide a world class service to our customers, at the lowest possible cost. The vision of ICQA is to exceed customers’ expectations, both buyers and sellers. We drive defect‑free order fulfillment by operating in the most efficient and accurate way through the creation and implementation of quality standards in our FC processes (receive, stow, count, pick, pack & ship). We lead with empathy to create a safer, more productive, higher performing and more diverse work environment. We commit to empower and support our team members to grow and achieve their aspirations.
Basic Qualifications
* A degree from an accredited university or equivalent experience in operations management.
* Relevant experience in performing data analysis and understanding data sets and tools.
* Proficient in the local language and English, both spoken and written.
* Advanced MS Office suite user, especially Excel.
* Previous experience leading teams.
Preferred Qualifications
* All the basic qualifications above, plus a resilient, focused problem solver and self‑starter, with the ability to multi‑task and prioritize in a complex and ambiguous environment.
* Strong commitment to employee development, as well as an exceptional level of dedication, motivation to team management.
* Proven ability to influence peers or stakeholders, with varying levels of seniority, within the Ops organization.
* Knowledge of and experience with Lean and Six Sigma methodologies and techniques.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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