Job Description Visit www.hcltech.com for more information. Position: Digital Customer Engagement Manager (Permanent / Full-Time / Remote) We are HCLTech, a rapidly growing global technology company with over 225,000 employees across 60 countries, specializing in Digital, Engineering, and Cloud services. Our diverse and passionate team is dedicated to excellence and innovation. We seek a talented Digital Customer Engagement Manager to join us in advancing technology through creativity. Your Role & Responsibilities Support sales-to-delivery handover and customer onboarding for SAP Enterprise Cloud Services. Assist in onboarding and transitioning customers to SAP Cloud Services. Manage service/project delivery within scope, budget, and timelines. Handle critical customer issues, collaborating with MIM, SAP Customer Office, and Product Support teams. Participate in customer release and maintenance activities. Support customers' technical requirements throughout their SAP lifecycle. Implement problem management and continuous improvement initiatives. Coordinate with SAP stakeholders to ensure customer success. Review account status and facilitate transitions based on growth or complexity. Ensure systematic onboarding and training documentation for associates. Conduct delta knowledge transfer sessions and refresher trainings. Qualifications & Experience Minimum 5 years of SAP Basis expertise, including hands-on experience with HANA databases. Mandatory experience in SAP Upgrade & Migration (OS/DB). Experience with SaaS integrations (e.g., Ariba, Salesforce, C4S) is a plus. Proficiency with cloud platforms (AWS, Azure, GCP). Italian language proficiency at C2 or native level; English at B2 or higher. Work Experience 5-6 years in multinational software/IT organizations. At least 5 years of SAP S/4HANA knowledge. 2 years of cloud-related experience. Why Us Global presence with offices in 50 countries and 225,000 employees. Inclusive and diverse culture with 165 nationalities. Global collaboration opportunities and a virtual-first work environment. Focus on employee growth with learning and development programs. Comprehensive benefits and recognition programs. Equality & Opportunity We are committed to equal employment opportunities for all, regardless of race, religion, sex, age, or other protected classifications, in compliance with applicable laws. J-18808-Ljbffr