Job Purpose
Key account management for a defined set of customers across the entire TD SYNNEX portfolio, focusing on the largest accounts.
Responsible for maximizing associated lines of revenue, profit and potential lines of business by managing and developing face to face customer relationships.
Responsibilities
Develops a cross-section of large and/or strategic accounts with several changing variables and complexity (incl. growth opportunities, account planning, digital platforms etc.)
Be seen as a trusted advisor by proactively maintaining strategic relationships with key decision makers through face to face customer visits
Form strategic plans to develop and execute against current business and drive growth
Demonstrates a consistent ability to negotiate high level/high value customer opportunity engagements successfully.
Discover and exploit incremental business through excellent customer relationships
Coordinate the engagement of internal resources through strong leadership and relationships with internal sales, sales operations and the specialist Business Units (SBU's)
Identifies project opportunities together with BDM
Orchestrating board level engagement activity that clearly addresses overall business objectives and multiple objectives.
Delivers value to customer whilst maintaining expected levels of margin return against balanced product mix
Identify customer needs and problems and look to resolve or elevate to the relevant business units
Gather customer insights through profiling and analysing the account set, creating and taking actions to maximise opportunities
Ensure timely and accurate completion of essential reporting, profiling and general administration within TD SYNNEX systems, including CRM
Drive usage of TD SYNNEX's e-commerce tool (InTouch) by effectively promoting its benefits with customers
Maintain and improve customer Service Level Agreements
Creates high impact value propositions for 'C' level discussions and decision making processes.
Knowledge Skills and Experience
6+ years of industry/direct customer experience
Numerate
Master knowledge of assigned product / service line and broad understanding of how they integrate with the organization's entire product / service line. Possesses expert knowledge of Services programs and processes for multiple Brands
Outstanding customer relations skills
Able to articulate, persuade, influence favourable business outcomes in 'C' level scenarios
Seen as a consulting trusted advisor in helping the customer to set strategic business objectives
Able to deliver powerful, succinct and convincing presentations to all levels
Gravitas and business credibility are essential
Excellent sales skills including negotiation and pursuing results
Strategic planning skills
A knowledge of product set is an advantage
Previous experience in the IT industry would be desirable
Experience of working with a CRM system (Compass)
Experience of working with SAP R3 would be desirable but not essential
Full understanding of financial inputs (profit / trend margin / OI)
Working knowledge of Microsoft Word, Excel, PowerPoint and Outlook
What’s In It For You?
Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
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