Job Description
ITALIAN HOSPITALITY COLLECTION
Italian Hospitality Collection is a portfolio of hotels, resorts and spas, hand-picked for their beauty, history and enchanting surroundings.
Chia Laguna Resort in Sardinia, featuring 3 different hotels - Conrad Chia Laguna Sardinia, Baia di Chia Resort Sardinia - Curio Collection by Hilton, and Hotel Village, with a total of 424 keys and a conference centre with 8 meeting rooms for up to 900 delegates.
Fonteverde Lifestyle & Thermal Retreat in Tuscany, a member of the Leading Hotels of the World, with 78 keys and 3 meeting rooms for up to 85 delegates.
Grotta Giusti Thermal Spa Resort in Tuscany, a member of the Autograph Collection by Marriott, with 68 keys and 4 meeting rooms for up to 60 delegates.
Bagni di Pisa Palace & Thermal Spa in Tuscany, a member of the Leading Hotels of the World, with 61 keys and 3 meeting rooms for up to 100 delegates.
Le Massif Hotel & Lodge in Courmayeur, a member of the Leading Hotels of the World, with 80 keys and nearby meeting facilities for up to 150 delegates
Our mission is to bring together out-of-the-ordinary properties, offer our guests memorable experiences in true Italian style, give our employees stimulating places to work and grow professionally, and achieve our shareholders’ financial goals.
OBJECTIVE OF THE ROLE
We are seeking a dynamic and results-oriented Leisure Sales Manager who excels in both B2B and B2C environments. With a strong ability to build and maintain relationships with key stakeholders and keen understanding of seasonal market dynamics.
· He/She has to acquire new clients and manage relationships with existing ones, promoting and selling the company's products or services;
· He/She has to achieve and exceed sales targets, contributing to the organization's growth and success;
· He/She has to adapt sales strategies according to seasonal demands, targeting appropriate B2B clients based on the season being promoted.
· He/She must be able to promote and acquire clients for other properties within the group, including city hotels, seaside resorts, and thermal facilities, adapting their approach to different market segments.
Location: The employee will be based at the central offices in Milan. Therefore, he/she must be available to travel for trade fairs and client meetings (both in Italy and abroad), and to ensure presence at the hotel(s) whenever required.
Report: functionally to the Group Director of Sales Leisure and then to the Group Director of Sales & Marketing
CORE JOB RESPONSABILTIES AND DUTIES
· To identify and qualify new Leisure potential clients through prospecting activities such as cold calling, networking events, and market research;
· To target and develop relationships with Leisure Tour Operators, DMC/ Luxury Consortia, Luxury Travel Advisors, Leisure Groups operators.
· To maintain and develop strong relationships with existing clients, understanding their needs and offering tailored solutions;
· To prepare and present commercial offers, conduct product demonstrations, and negotiate contracts to close sales;
· To work closely with marketing and customer service teams to ensure a consistent and satisfactory client experience;
- To work closely with the revenue team to ensure that negotiations are following the correct rates strategy;
· To utilize CRM systems to track sales activities, update client information, and provide performance reports;
· To stay informed about market trends, competitor activities, and product innovations to effectively position the company in the market.
PERSONALITY AND SKILLS
These are the personal skills, qualities and attributes the candidate will need to demonstrate in order to carry out his/her job effectively.
· Effective Communicator: able to convey information clearly and persuasively to clients and colleagues;
· Client-Centric: skilled in understanding and addressing client needs, fostering trust-based relationships;
· Independent and Proactive: capable of working autonomously and taking initiative to achieve set goals;
· Negotiation Skills: aptitude for negotiating terms and conditions to secure advantageous deals;
· Organized and Efficient: proficient in managing time and priorities, demonstrating excellent organizational skills;
· Adaptable: flexible and resilient, able to adjust to dynamic and continuously evolving work environments.
· Brand Ambassador: committed to upholding the values and philosophy of the brand in all interactions and communications.
REQUIREMENTS
Listed below are the mandatory requirements recognized as minimum level to be short listed for this role.
· To have at least 2 years of experience in sales roles, preferably in the Hotellerie sector;
· To be fluent in Italian and English; knowledge of French or German is considered a plus;
· To have advanced knowledge of Microsoft Office (particularly PowerPoint);
· To be available to travel for trade fairs and client visits, both within Italy and abroad;
· To be results-oriented, focusing on achieving sales objectives and optimizing revenue;
· Confident use of PMS (Protel, OnQPM) and CRM (Zoho, Delphi);
· Must be EU Citizen or in possession of Italian work visa.
KPI – KEY PERFORMANCE INDICATORS
· Increase in the segment’s share compared to the total revenue of individual hotels
· Achievement of the segment’s revenue and budget targets