Job Title: Desktop Support Specialist Location: Florence, Italy (on-site only, no remote) Languages: Fluent Italian and intermediate English Employment Type: Permanent Please must updates skills in your resume - Respond to and resolve complex hardware, software, and network issues. - Maintain compliance with IT processes, procedures, and SLAs. - Document technical issues, escalate unresolved cases, and follow up to ensure functionality. - Occasionally travel to other customer sites within Italy. Requirements: - 3 years of experience in Desktop Support. - Strong knowledge of Windows 10/11, BitLocker, and ITIL processes. - ServiceNow experience and VIP support background are a plus. Job Types: Full-time, Permanent Pay: Up to €28,000.00 per year Experience: - Desktop support: 3 years (required) Language: - Italian (required) Location: - Firenze, Toscana (required)