Job Type
Full-time
Description
CoinFlip is launching a new crypto retail experience in Milan (“CoinFlip Bitcoin Store”) — and we’re looking for someone who’s hungry, driven, and ready to help build something big. If you thrive in fast-paced environments, love talking to people, and get excited about crypto and financial innovation, this role is for you.
You’ll be the heartbeat of our CoinFlip Bitcoin Store: educating customers, driving sales, building relationships, and representing CoinFlip in one of our most exciting new markets. This role blends sales, customer experience, and community building — perfect for someone with hustle and an entrepreneurial mindset.
The role is based in our Bitcoin Store in Milan (Porta Nuova), open Monday-Saturday with standard shop hours.
The contract may be part-time or full-time, depending on candidate fit.
Responsibilities:?
Drive Growth & Sales
* Engage every customer who walks in — educate, build trust, and close the sale.
* Hit and exceed sales targets by generating repeat business, referrals, and local excitement.
* Spot opportunities for growth and take action.
Own the Customer Experience
* Act as the in-store crypto expert and trusted guide.
* Deliver a smooth, friendly, and transparent experience every time.
* Build long-term relationships that create loyal, returning customers.
* Provide remote customer support (phone, chat, ticketing) when needed.
* Collaborate with the team to improve customer experience and optimize service processes.
Operate with Excellence
* Handle compliant and accurate transactions with care and precision.
* Keep the store running smoothly, organized, and visually sharp. Take responsibility for opening, closing, and maintaining the store’s presentation and standards.
* Maintain logs of leads, follow-ups, customer interactions, and sales activity.
* Carry out back-office activities: data entry, updating records, handling requests.
Build Community
* Represent CoinFlip at local events, meetups, and community activities.
* Help establish CoinFlip as a trusted name in the Milan crypto ecosystem.
* Share on-the-ground insights to help drive strategy and growth.
Qualifications:?
An entry-level, motivated, sales-driven profile with genuine passion for crypto.
Previous work experience is a plus—but not required. Attitude matters most!
You Must Have
* Strong sales motivation and a clear commercial mindset.
* Mandatory knowledge of the crypto world: personal use or familiarity with wallets, exchanges, tokens, blockchain, etc.
* Excellent communication and interpersonal skills: you enjoy engaging with people, listening, and guiding them.
* Excellent problem-solving and decision-making abilities, with a customer-centric mindset.?
* Self-motivated, proactive and able to work effectively in a fast-paced startup-esque ???environment.?
* Ability to adapt to changes and embrace innovation in the evolving crypto landscape.?
* Native Italian and fluent English.
Nice to have:?
* Short experience in customer-facing roles (retail, customer care, telco, digital services).
* Experience in customer support or help desk activities.
* Background or studies in economics, digital fields, fintech, or tech.
* General passion and knowledge of fintech and cryptocurrency.
* Knowledge of an additional language (Russian, Mandarin Chinese) is a considered plus?