RINA is currently recruiting for a Maternity Cover - Management System Certification Commercial Support position to join its offices in Milano, Palermo, Roma, or Casalecchio Di Reno (Italy) within the Mediterranean & Africa Certification Division. This is a fixed-term position for maternity leave replacement. Mission The Commercial Support role is responsible for managing the administrative aspects of customer interactions, handling quotes, and finalizing contracts. It supports the sales team in delivering efficient customer service, maintaining accurate records, and contributing to marketing intelligence activities. LI-MR1 Key Accountabilities Customer Data Management: Create and maintain accurate customer records in the database. Ensure customer information is current and complete. Handle customer requests for account information and updates. Quotation Issuance: Assist in creating and issuing quotations to customers. Implement and manage simple pricing strategies in collaboration with the sales team. Ensure consistency and accuracy in quotation documentation. Administrative Support: Provide support to the sales team in document preparation and data entry. Maintain organized files and records related to customer interactions and quotations. Collaborate with team members to streamline processes. Customer Communication: Effectively communicate with customers to gather information needed for quotations. Ensure timely and professional responses to inquiries. Data Analysis and Reporting: Assist with data analysis activities related to customer interactions, pricing, and market trends. Generate reports to support decision-making within the sales team. Contribute to improving data analysis and reporting processes. Documentation and Recordkeeping: Maintain accurate and organized records of customer interactions and transactions. Document details of offers, pricing agreements, and relevant information. Ensure compliance with company recordkeeping policies. Education High School Diploma / GED in Economics or Computer Science Qualifications Excellent communication skills, with the ability to interact professionally with clients and internal teams. High attention to detail and accuracy in managing client information and pricing agreements. Ability to multitask and work efficiently in a fast-paced environment. Proficiency in Microsoft Office (Excel, Word, Outlook), SharePoint, and relevant business software. Knowledge of data protection, compliance, and recordkeeping policies. Previous experience in business support, quotations, customer service, or related fields is advantageous, including internships, part-time roles, or volunteer work. Familiarity with RINA services is a plus. Willingness to learn about quotations to support commercial, operations, and client teams. Basic IT skills, including CRM systems and data entry, are essential. Competencies Address the Way - Understand various situations and interpret them thoughtfully. Build Network - Establish trust across departments and outside the organization. Client Intimacy - Embrace client needs and expectations for satisfaction. Earn Trust - Value diverse opinions and remain open-minded. Make Effective Decisions - Prioritize activities based on resources and constraints. Manage Emotions - Recognize and regulate emotional responses. Pioneer Change - Embrace and benefit from change. Promote Sustainable Development - Keep promises and act as a role model. Think Forward - Use past experiences to plan future actions. RINA is a multinational company offering services across energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business covers the entire project development process, from concept to completion. We strive to create a work environment where everyone is valued and encouraged to innovate. We are committed to equal employment opportunities and a workplace free from discrimination or harassment, in accordance with Italian Law n. 68 / 99. J-18808-Ljbffr