Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.
About the role:
Coordinates all requirements for various conference/event groups booked by the Sales Department. Responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process. Communicates the needs and expectations of the client with all departments in the hotel. Ensures successful execution of group and client satisfaction.
What you will do:
1. Be a part of a pre-opening team!
2. Oversee the seamless execution of all assigned groups, coordinating logistics, and ensuring all client needs are met. Collaborate with all departments to arrange meeting spaces, audiovisual equipment, F&B services, and provide exceptional customer service to clients throughout the event planning process.
3. Provide personalized support to clients, maintain detailed records, and contribute to the success of events through efficient and attentive service.
4. Plan, attend, and participate in meetings with hotel staff and clients, including but not limited to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Menu Tastings, and Planning Visits.
5. Finalize the requirements of confirmed bookings while maximizing revenue potential through up-selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of the program or event. Prepare a monthly booking report.
6. Negotiate with clients using creative and attractive menu presentations and event proposals to achieve maximum revenue/profit potential and fulfill contractual responsibilities while satisfying client needs.
7. Supervise the execution of banquet events. Review all function space with the banquet manager and, when necessary, head house attendant. Ensure client satisfaction at the outset of all events.
8. Make timely and impromptu decisions, balancing client needs with the financial, safety, and staffing goals of the hotel.
9. Address challenges and glitches that arise during events, keeping the Director of Events fully informed for prompt corrective action.
10. Maintain knowledge of hotel facilities, capacities, and operational needs of all departments.
11. Assist with guest inquiries within the sales, marketing, and catering departments, including high telephone volume and walk-in site inspections.
12. Support Events & Catering Departments as required, especially during large group movements.
13. Mentor and develop Administrative staff for future career growth.
14. Act as a liaison for vendor/supplier client needs (Audio Visual, Florists, Entertainment, Transportation, DMC, Off-site Locations, etc.)
15. Provide input for weekly forecasts.
What you bring:
* Bachelor's degree/CMP Certification preferred but not required, or equivalent experience.
* Minimum 2-3 years' experience in a similar role, preferably in a luxury resort.
* Strong experience in event management, preferably in a hotel or resort setting.
* Strong attention to detail and organizational skills.
* Ability to stand and walk for long periods; mobility required.
* Excellent customer service skills.
* Strong and effective communication skills.
* Ability to read, write, and speak English.
* Flexibility to work weekends and evenings.
What we are offering you:
* Lucrative salary!
* Market-leading benefits including Medical, Dental, Vision, and 401K with employer matching starting at 30 days!
* Time off starting on the day of hire!
* Inclusive work environment and cohesive team.
* Complimentary and discounted hotel stays worldwide!
* Wellbeing and mental health initiatives.
* Diversity promotion in our workplace.
* Complimentary employee meals and beverages!
* Tuition reimbursement!
Learn more about working at Four Seasons:
Visa Requirements: US work authorization is required. Four Seasons is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For EEOC info, visit: EEOC Poster
Dedicated to perfecting the travel experience through innovation and high standards, Four Seasons offers a rewarding career with global potential and pride in excellence.
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