Mercier Consultancy MD is searching for an enthusiastic Italian Customer Care Agent to join our dynamic team. This position is fully remote and available across Greece' offering you the chance to work from the comfort of your home. As an essential member of our e-commerce division' you will be responsible for delivering exceptional customer service to our Italian-speaking clients' enhancing their shopping experience with our products. Key Responsibilities - Provide high-quality customer support in Italian through various channels' including phone' email' and live chat. - Assist customers with inquiries regarding orders' products' and services' ensuring a smooth and pleasant experience. - Record and maintain accurate customer interactions and feedback using our CRM system. - Effectively resolve customer complaints and concerns to ensure satisfaction and loyalty. - Work closely with other departments to escalate issues and provide timely solutions. - Keep up-to-date with product knowledge' promotions' and any changes in the e-commerce platform. Requirements - Fluency in Italian (both written and spoken) is essential, proficiency in English is an advantage. - Prior experience in customer service or e-commerce roles is highly desirable. - Excellent communication skills and a strong commitment to customer satisfaction. - Ability to handle multiple tasks efficiently while maintaining a high level of attention to detail. - Experience with CRM software and online customer service tools is a plus. - Comfortable using computer applications and navigating e-commerce platforms. - A positive' empathetic' and resourceful attitude towards customer interactions. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Health Insurance - 2 Extra Salaries Per Year - And Much More...