Job Title
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Barman
Department
Food & Beverage
Hotel
San Clemente Palace Venice
Reports To
Assistant Bar Manager / Bar Manager
Nationality
Eligible for a working permit in Italy
Education
Hospitality Management or related field
Experience
* Minimum 1 year in an F&B service role.
* Awards/ certificates/ trainings related to bar operations are preferred.
Language
* Italian – excellent oral and written skills.
* English – excellent oral and written skills.
* Additional language – beneficial.
Competencies
* Strong knowledge of beverages (cocktails, liquors, wine, etc...).
* Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
* Excellent written and verbal communication skills.
* Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
* Ability to identify and delegate tasks effectively.
* Excellent organizational and time management skills.
* Applies a professional, confidential and ethical approach at all times.
* Works in a safe, prudent and organized manner.
Technical Competencies
* Ability to operate computer and office equipment.
* Proficiency in Excel and Word.
Scope
The overall scope of the job includes serving food and beverages to guests in the assigned place of work, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel in order to encourage sales and maximize guest satisfaction.
Overall Objectives
* All rules & regulations are strictly adhered within the hotel including hotel's policy on fire and safety as well as hygiene regulations including HACCP.
* The service team is well managed, having delegated the appropriate tasks to the team members.
* The sales are driven to the outlet's full potential and that budget is adhered to.
* A high quality of product and service is maintained in the outlet.
* The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.
* A courteous, professional and efficient service is provided at all times.
Main Responsibilities
* Responsible to Assistant Bar Manager.
* Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
* A courteous, professional and efficient service is provided at all times.
* All duties and tasks are performed as per the tasks required at the outlet.
* Be knowledgeable of all services and products offered by the hotel.
* Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
* Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
* Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
* Ensure that the place of work and surrounding area is kept clean and organized at all times.
* Successfully perform opening and closing procedures established for the assigned outlet
* Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
* Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
* Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
* Understand and strictly adhere to the rules & regulations established in the hotel's policy manual and the hotel's policy on fire, hygiene, health & safety.
* Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
* Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
* Undertake reasonable tasks and secondary duties as assigned by the Department Head.
* Respond to any changes in the department as dictated by the hotel management.
* Assist in carrying out scheduled inventories of products and operating equipment.
* Perform any other assigned reasonable duties and responsibilities as assigned.
* Project at all times a positive and motivated attitude and exercise self-control.
* Have a complete understanding of the monthly profit and loss statement of the department.
* Be able to lead the service and act as a role model to the team.
* Be able to ensure a flawless service to the highest standards and as required by the department and the hotel.
* Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.
* Be able to ensure a great communication within the team and able to hold team meetings in the absence of the Assistant Bar Manager.
* Attend the daily Food & Beverage Meeting in the absence of the Bar Manager and Assistant Bar Manager.
* Be very knowledgeable about all service procedures of the bars, lounges and restaurants in the hotel.
* Have an excellent understanding of food in general, ingredients and preparations to ensure the right drinks, cocktails and spirit can be recommended.
* Have an excellent understanding of classic cocktails, their recipes and history.
* Have an excellent understanding of today's cocktail trends as well as spirits and liqueurs.
* Be able to control stocks, produce efficient costing of cocktails and spirits as well as perform excellent recommendations to guests.
* Be knowledgeable of the preparation of a large number of classic cocktails and all standard long drinks.
* Be able to develop new recipes based on guest requests.
* Be able to fully comply to the beverage guidelines given by the hotel and management.
* Show an interest to develop and explore the local bar culture and knowing the places to go.
* Be able to run a bar from A-Z with all mise en place preparations, production of cocktails, cashiering as well as shift end duties.
* Have accomplished all internal trainings for up selling techniques, complaint handling and product knowledge.
* Understand bar culture and the night life scene. xrdztoy
* Continuously train on cocktails and trends.