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Job Purpose
In line with business guidelines and needs, the Shore Excursions Operations Specialist provides operations support, analysis, and coordination to MSC Cruises Shore Excursions on board the ships, managing the excursions programme with local providers.
Key Accountabilities
1. Work on the availability of the excursions for each ship, checking the allotment, any deadline, and guides availability with the local providers;
2. Coordinate with Corporate Tour Managers in Geneva regarding prepayment of services, such as venues, tickets, and vehicles;
3. Review contracted excursions, Geneva Shorex Product Development, and technical sheets provided by Operators to ensure compliance with descriptions;
4. Send operational instructions to ships and prepaid bookings, including nationality breakdowns, to Operators and ships;
5. Collaborate with Corporate Tour Managers to resolve issues during excursions, including last-minute changes and itinerary adjustments, and support the ship with guest complaints;
6. Coordinate with UK Port Ops Department regarding cruise timetable changes for operational reasons;
7. Work with Shorex Group and Setup Team to load allotments into the system to meet group and individual guest requests;
8. Request and review ship reports on operational feedback and guest satisfaction, following up with Operators to improve future products;
9. Consult with local suppliers about restrictions or rules concerning MSC Bike Excursions Project.
Qualifications (skills, Competences, Experience)
1. At least 2 years’ experience in the cruise industry or tour operator in worldwide shore excursion operations;
2. Fluent in English; proficiency in any other EU language is an advantage;
3. Strong command of Microsoft Office;
4. Excellent multitasking and team-building skills;
5. Problem-solving skills and ability to work under pressure, especially during last-minute requests;
6. Availability to travel for business trips (30%);
7. Operative support on call during weekends and holidays.
Visa requirements (if any)
* Right to work in Italy.
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected, and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees, and our planet.
Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Travel Arrangements
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