About WorkPacks: Nestled in the vibrant tech ecosystem of the USA, WorkPacks is an innovative startup reshaping the construction industry's future. We're in search of daring individuals who are eager to disrupt, envision, and build anew. As trailblazers in the digital arena, we're stretching the limits of what's possible and warmly invite you to embark on this exhilarating venture with us.
Position Overview: We're looking for a motivated Key Account Manager / Implementation Lead who will serve as both a relationship builder and implementation expert. In this role, you'll be the primary point of contact for clients, ensuring our software solutions align with their needs and integrate seamlessly into their operations. This fully remote role combines client engagement with hands-on deployment, offering the opportunity to be directly involved in both client satisfaction and product success.
Responsibilities:
* Client Relationship Management: Cultivate strong, lasting relationships with key clients, ensuring they feel supported and valued.
* Primary Point of Contact: Serve as the primary liaison for assigned accounts, providing responsive and reliable client support.
* Implementation Planning: Develop, document, and manage comprehensive implementation plans, including client-specific requirements, configurations, and any necessary customizations.
* Data Specification Documentation: Prepare technical specifications and manage electronic data interface (EDI) setup with clients for seamless integration.
* Deployment Leadership: Lead software implementations at client locations as required, managing deployment to ensure successful integration and operation.
* Client Collaboration: Work closely with clients to thoroughly understand their project requirements and guarantee successful software adoption.
* Technical Support & Troubleshooting: Deliver hands-on technical support during the implementation phase, addressing issues quickly to maintain satisfaction.
* Client Training: Educate clients and their teams on using our software effectively, enabling them to gain maximum benefit from the tools.
* Feedback Loop with Development: Collaborate closely with the product development team, sharing field insights and client feedback to support ongoing product improvements.
Qualifications:
* Education: Bachelor's degree in Engineering, Construction Management, or a related field.
* Industry Experience: Minimum of 2 years of experience in the construction industry.
* Technical Interest: Strong interest in construction technology and software solutions.
* Communication Skills: Excellent interpersonal and communication skills for effective client engagement and support.
* Problem-Solving Abilities: A detail-oriented approach with a proactive problem-solving mindset.
* Multi-Project Management: Capability to manage multiple client accounts or projects simultaneously.
* Willingness to Travel: Availability to travel to client sites as necessary.
Preferred Qualifications
* Advanced Work Packaging (AWP): Familiarity with AWP methodologies.
* Software Knowledge: Experience with construction management software or related technology.
* Implementation Process Insight: Basic understanding of software implementation processes.
* Client-Facing Experience: Previous experience in a client-focused role or account management.
Expectations
* Remote Work: Fully remote position with flexibility and some overlap required with U.S. working hours.
* Autonomous Drive: Proactive, creative, and capable of driving projects forward independently.
* Hands-on Approach: Eager to engage with both client challenges and technical solutions directly.
Compensation:
* Salary: Competitive salary starting at $65,000/year.
* Benefits: Comprehensive health and wellness benefits.
* Growth Opportunities: Paths for professional development and career advancement within the company.
* Culture: A collaborative, inclusive, and innovation-driven workplace that values teamwork and individual initiative.
This role is perfect for a client-focused, tech-savvy professional passionate about transforming the construction industry through technology. Join us to shape the future of construction, drive client success, and take the lead in groundbreaking software implementations!