VT Markets is an award-winning multi-asset brokerage trusted by clients in over 160 countries. Founded in 2015 with the mission to make trading accessible to everyone, VT Markets offers a robust trading environment with over 1000 tradeable instructions, ultra-low spreads, and lightning-fast execution. We are committed to providing excellent customer service and empowering modern traders to seize market opportunities. Our platform allows traders to trade anytime, anywhere, supporting them in their journey to build a safe financial future.
Your Role in VT Markets
As our Sales Manager for the CR team, you will be the primary point of contact for VT Markets' trading clients, responsible for nurturing relationships that drive client satisfaction, retention, and portfolio growth. Working closely with our sales, operations, and compliance teams, you will manage a diverse portfolio of clients while ensuring they receive exceptional service and support throughout their trading journey. Your role is crucial in maintaining VT Markets' reputation for outstanding customer service and contributing to our continued growth in competitive financial markets.
This is a remote-based position.
Your Responsibilities
Client Acquisition & Development
* Generate and develop new trading clients through proactive outreach and relationship building initiatives.
* Maintain regular, high-volume client contact through various communication channels including phone, email, and digital platforms.
* Build and nurture strong, long-term relationships with both new and existing clients to maximize retention and satisfaction.
Client Service & Support
* Ensure exceptional customer satisfaction through professional, timely, and solution-focused communication.
* Promote VT Markets' comprehensive suite of products and services effectively to meet individual client needs and trading objectives.
* Proactively follow up on client inquiries and provide high-level support to resolve issues and enhance client experience.
* Deliver comprehensive training and education to clients on trading platforms, systems, and market strategies.
* Conduct detailed client portfolio analysis and implement strategic actions to optimize client trading performance and engagement.
Compliance & Collaboration
* Ensure strict adherence to company legal guidelines, regulatory requirements, and compliance procedures in all client interactions.
* Collaborate effectively with sales, operations, and other departments to deliver seamless client experiences.
* Achieve individual and team performance targets including client retention rates, portfolio growth, and satisfaction metrics.
What Success Looks Like
* Client Portfolio Growth: Successfully expand and maintain an active client base with consistent portfolio growth and high client engagement levels.
* Customer Satisfaction Excellence: Achieve outstanding client satisfaction scores and retention rates through proactive relationship management and superior service delivery.
* Compliance and Performance Leadership: Maintain 100% compliance with regulatory standards while consistently meeting or exceeding individual and team performance targets.
* Client Portfolio Excellence: Successfully grow and maintain a high-performing client portfolio with strong retention rates and increased trading activity.
* Customer Satisfaction Leadership: Achieve exceptional client satisfaction scores through proactive relationship management and superior service delivery.
Revenue Impact : Contribute meaningfully to company revenue growth through effective client development and cross-selling of products and services.
What Makes You a Great Fit
Job Experience & Education :
* Minimum 1-2 years of experience in Customer Support, Account Management, or Client Relations roles within financial services companies.
* Bachelor's degree in Finance, Business, Communications, or related field preferred.
* Demonstrated track record of managing client relationships and achieving customer satisfaction targets.
Technical and Functional Skills :
* Deep understanding of FX / Multi-asset markets, trading platforms, and brokerage operations.
* Proficiency in CRM systems and sales management tools.
* Strong analytical skills to assess market opportunities and client needs.
Soft Skills :
* Excellent verbal and written communication skills with ability to present to senior stakeholders.
* Self-motivated and autonomous working style with strong organizational and time management abilities.
* Positive attitude, resilience, and enthusiasm for building long-term business relationships.
Other Requirements :
* Fluency in English and Italian. Additional languages will be considered a significant advantage.
* Willingness to travel within markets as per business needs.
What We Offer
As official partners of Newcastle United F.C. and Maserati MSG rating, VT Markets aspires to break the boundaries of traditional personal finance. We foster a culture of transparent and objective performance management, encouraging collaboration and intrapreneurship. We aim to empower everyone to understand their contribution to strategic business outcomes through their roles. Expect personal growth as we lead this fast-growing industry alongside a diverse global team across over 15 countries.
Your Journey After Applying
* Screening interview with our talent acquisition partner.
* Interview with your manager.
* Second interview with a second-level manager.
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