Ph3Sr. Process Analyst- People Manager, EU Central Operations /h3pJob ID: | Amazon Road Transport Spain, S.L.U. /ppAmazon Logistics (AMZL) is revolutionizing how we manage our last-mile delivery network through Central Operations, a key strategic initiative transforming route planning, scheduling, and delivery execution. We are seeking an exceptional Senior Process Analyst to join our EU Central Operations team as a People Manager, where you'll play a pivotal role in shaping the future of our delivery network operations. /ppIn this role, you'll lead a team of analysts while driving critical improvements in our intra-week forecasting and capacity management processes. You'll be at the intersection of operations, technology, and analytics, working with cross-functional teams across worldwide partners to design and implement scalable solutions that enhance operational efficiency. Your expertise will be essential in automating complex business decisions, developing mathematical models for real-time operations, and creating innovative approaches to solve operational challenges. /ppAs a senior member of the team, you'll collaborate with multiple stakeholders including Finance, Long Term Planning teams, Technical and Science teams. You'll be responsible for developing and mentoring team members while driving process improvements that impact key performance metrics such as Forecast Accuracy, Delivery Success Rate, Volume Losses or Speed decisions. You will work with AMZL Last Mile technologies that will be crucial in identifying and resolving operational bottlenecks. /ppThis is an opportunity to think big and make a lasting impact on AMZL's operational excellence. You'll have the chance to influence the design of new operational processes, develop metrics and tools built into AMZL platforms, and partner with Planning, Transportation, Last Mile Tech, and business expansion teams to scale Central Operations effectively. Your ability to translate complex analytical insights into actionable recommendations will be key in driving strategic decisions that shape the future of our last-mile delivery network. /ppThe ideal candidate will bring strong technical skills in SQL and Python, exceptional stakeholder management capabilities, and a proven track record of delivering scalable solutions in a complex operational environment. If you're passionate about solving complex problems, driving innovation, and leading teams to success, we want to hear from you. /ph3Key job responsibilities /h3ulliLeadership People Management: /liulliLead and develop a team of analysts, providing mentorship, career guidance, and performance management /liliFoster an inclusive environment that encourages innovation and continuous learning /liliDrive analytical best practices and establish quality standards across the team /liliActively participate in recruiting and interviewing to build high-performing teams /liliSupport and coach other business analysts (BAs) through mentorship and coaching activities /li /ulliTechnical Analysis: /liulliScope, design, and deliver solutions to automate processes and support decisions, either in-house or in partnership with external stakeholders /liliDevelop complex business analyses for identifying defects and cost-out opportunities /liliDesign mathematical models for real-time decision-making operations /liliLeverage advanced SQL and Python skills to access and analyze complex data sets efficiently /liliImplement automation of business decisions within operational processes /liliDrive process improvements at scale to increase operations efficiency and quality while improving execution speed /li /ulliStrategic Impact: /liulliProvide proactive analyses to support long-term organizational goals /liliGenerate recommendations that influence organizational business decisions /liliPartner with strategic key partners to drive process improvements /liliIdentify and mitigate long-term risks while making appropriate trade-offs /liliOptimize daily operational tasks to enhance team productivity and reduce defects /liliRespond to new or changing business needs while balancing multi-year initiatives through innovation and decision-making /li /ulliCommunication Influence: /liulliPresent complex decisions and recommendations to senior leadership /liliWrite and present strategic documentation (6-pagers, PR/FAQs, QBR/MBR narratives) /liliFoster constructive dialogue and lead resolution of contentious issues /liliCommunicate effectively across diverse functions, roles, and locations /liliInfluence technical and non-technical stakeholders to align priorities of tech features requests /liliBuild trust through sharing data-driven insights and concerns with stakeholders, enabling aligned decision-making /li /ul /ulh3BASIC QUALIFICATIONS /h3ulliBachelor's degree in Business Administration, Finance, Computer Information Systems, Engineering, Operations Research, Mathematics or other business/analytical disciplines or equivalent /liliVast experience in analytics, process improvement, or related field /liliExperience in people management or supervisory role with team management responsibilities /liliDemonstrable relevant professional experience as a Business Analyst, Data Analyst, or related /liliProficiency in SQL, Microsoft Excel, and statistical analysis tools /liliStrong stakeholder management skills /liliExcellent English written and verbal communication skills /li /ulh3PREFERRED QUALIFICATIONS /h3ulliMaster’s degree in Business Administration, Finance, Computer Information Systems, Engineering, Operations Research, Mathematics or other business/analytical disciplines or equivalent /liliExperience with process improvement methodologies /liliTrack record of implementing scalable solutions in logistics or supply chain /liliPrevious experience in creating detailed Business Requirement Documentation /li /ulpAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates. /ppOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /ppAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. /p /p #J-18808-Ljbffr