Join to apply for the Field Sales Specialist role at DHL Global Forwarding.
DHL is the logistics provider of the world with almost 600,000 employees in more than 220 countries and territories. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We are the world leader in Airfreight and the second in Ocean Freight services. As DHL Global Forwarding Italy we have a network with 19 offices and 4 Gateways with more than 600 highly qualified employees. In DGF our business is freight forwarding, but people are our passion. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development.
“Great Place to Work.”
For our Pozzuolo Martesana Station we are currently looking for a Field Sales Specialist.
Job Purpose
Develop and administer field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for Lombardy region in line with business strategy, financial objectives, Group guidelines and policies.
Key Tasks
* Deliver sales objectives and revenue growth for the geographic region of responsibility.
* Secure new business and build on existing core business through repeat orders.
* Respond to inquiries, resolve problems, promote and sell products/services.
* Identify and contact prospective customers and build relationships to generate future sales and repeat business.
* Check and understand type and size of customer requirements, and suggest products or alternative services.
* Develop and deliver sales bids, presentations, proposals and conduct product demonstrations to customers.
* Follow up prospects, develop terms of sale and close business by connecting a customer need with a DHL solution.
* Introduce products and promotions to customers and deploy marketing campaigns as appropriate.
* Build rapport and trust with customers by being informed about their business and market.
* Coordinate with internal teams such as sales, marketing, operations and service management for enhancing sales and customer retention.
* Support customer retention by staying in touch to ensure service satisfaction, providing information useful to the customer and introducing additional services to the customer.
* Identify problems that may not be clear in own area of authority and modify work methods accordingly.
* Convince external parties such as skeptical customers or institutions who are skeptical or unwilling to accept proposals or where decision making processes and standards are defined and mandatory.
Requirements
* Bachelor’s Degree or equivalent experience/qualification.
* 3+ years of previous experience in sales within air freight forwarding industry.
* At least B2 level of English.
* Excellent communication skills.
* Proficient with Office Suite (Excel, Outlook, Power Point, Word).
* Customer orientation and problem solving.
* Autonomy and time management.
* Proactivity and energy.
Why join our DHL team
At DHL Global Forwarding, you will be part of a strong team that respects its employees, society, and environment. You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL. We offer benefits and programs to help you manage time at and away from work to achieve a healthy work/life balance. DHL offers competitive compensation, incentive, and bonus plans.
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Sales and Business Development
Industry
* Transportation, Logistics, Supply Chain and Storage
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