COCO-MAT is an innovative Greek company in the field of natural sleep, seeking a highly energetic and responsible Store Manager for its Retail Sales team in Milan.
About Us:
COCO-MAT creates handmade products reflecting the authenticity of Mediterranean culture, taking pride in sharing quality and healthy sleep on nature. With over 30 years of experience, we have expanded our presence to a global network of stores in more than 20 countries, and branched out into the hospitality industry.
Job Description:
We are seeking a motivated and experienced Store Manager to lead our retail team in Milan. You will oversee all retail activities, including sales, customer service, staff management, and store operations, ensuring exceptional customer experiences and maintaining COCO-MAT's premium brand standards.
Key Responsibilities:
* Manage day-to-day store operations, including inventory management, store cleanliness, and visual merchandising according to brand guidelines.
* Train and coach the team to reflect COCO-MAT's values of hospitality, knowledge-sharing, and quality.
* Foster relationships with high-end clientele by providing personalized, concierge-level service.
* Ensure proactive and timely after-sales follow-up.
* Execute processes efficiently and comply with company standards.
* Prepare regular reports on sales performance.
* Collaborate with internal teams (marketing, logistics, etc.).
Qualifications:
* Bachelor's degree in Business, Retail Management, or a related field preferred but not mandatory.
* Minimum 4-5 years of experience in luxury retail management.
* Experience in coaching and developing staff to enhance skills and performance.
* Strong organizational skills with experience in store operations.
* Able to foster a collaborative team environment while driving individual accountability.
Requirements:
* Excellent interpersonal and communication skills.
* A proactive problem-solver with a hands-on approach.
* Ability to lead and motivate a team.
* Passionate about delivering an exceptional customer experience.
What We Offer:
* A competitive compensation package reflecting experience and skills.
* A permanent contract offering stability and job security.
* High-performance based bonuses.
* Extensive product training.
* Opportunities for professional development and growth within a continuously expanding corporate group.