About us: Leonardo Hotels is well positioned for the future as a long-term secure employer and is looking for personalities! We live our motto BE YOURSELF. Conformity, strict regulations and rigid rules have long been history with us. What counts for us is your personality. Nobody has to hide or change for us - just be who you are. In our colourful and somewhat crazy team - the Leonardo Family - your motivation, your opinion and your ideas are in demand. For our stunning new Leonardo Lago di Garda - Wellness and Spa located on Garda Lake, one of the most beautiful lakes in Italy, we are looking for an enthusiastic and passionate Front Office Agent. What we offer: - Discounts on accommodation and in Fattal Hotel Group restaurants - Europe-wide networking via the internal employee app "LEAPP" - Support in balancing work and family life - Training and development programmes in our Leonardo Academy - Team events Your Main Duties: - You make sure the guests feel at home, by providing the best personal service - Handling the check-in and check-out operations - Handling administrative tasks - Providing guests with information they may need about the hotel and Garda Lake - Answering phone calls Your Profile: - BE YOURSELF - Be authentic and yourself - Tourism studies or Bachelor’s degree in Hotel Management - Hospitality is in your veins - At least 1-year experience as Front Office Agent or Receptionist - Sense of responsibility, ability to work in team, resistance to stress - Flexibility in working early, late and night shifts - Very good speaking and writing skills in English and Italian, other languages are a plus Contratto di lavoro: Tempo pieno Benefit: - Convenzioni aziendali - Mensa aziendale - Sconti sui prodotti o servizi dell'azienda - Supporto allo sviluppo professionale Orario: - Turni Tipi di retribuzione supplementare: - Maggiorazione lavoro festivo - Maggiorazione lavoro notturno - Quattordicesima - Tredicesima Considerazioni sul COVID-19: Gli ambienti sono regolarmente sanificati, il gel disinfettante è a disposizione in tutta la struttura. Esperienza: - Front Office Agent: 1 anno (Preferenziale) Lingua: - Inglese (Obbligatorio) - Italiano (Obbligatorio) Disponibilità a lavorare per turni: - Turno di giorno (Obbligatorio) - Turno serale (Obbligatorio) - Turno notturno (Obbligatorio)