Front Office Agent - Franchise Job Requirements ob Description: The Spring House Hotel Rome Vatican, Tapestry Collection by Hilton is recruiting a highly motivated and experienced Front Office Agent to join our team. As a Front Office Agent, you will be the first point of contact for our guests and will play a crucial role in providing exceptional customer service and ensuring a smooth check-in and check-out process. Key Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Handle guest inquiries and provide information about hotel facilities, services, and local attractions - Process payments and maintain accurate records - Handle guest complaints and resolve issues in a timely and effective manner - Collaborate with other hotel departments to ensure a seamless guest experience - Maintain a clean and organized front desk area - Adhere to all hotel policies and procedures Requirements: - Minimum of 2 years' experience as a Receptionist in an international chain hotel - Excellent communication and interpersonal skills - Empathy and ability to handle difficult situations with professionalism and grace - Strong problem-solving skills - Fluent in spoken and written Italian and English - Flexible availability to work day and night shifts We Offer: - 12-month starting contract with the possibility of extension - Meal vouchers - Opportunities for professional growth and development in a dynamic and stimulating environment - Team Member rates for Hilton hotel reservations Disclaimer This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.