Social network you want to login/join with: ATV is a World Class Manufacturer of Valves, Actuators, and Flow Control Solutions for the Energy industry (Oil & Gas, Power, LNG, Hydrogen, and CCS). Headquarters in Colico, Italy. Established in 2006, with founders possessing over 40 years of experience in the valve industry. Features a modern, integrated manufacturing facility (45,000 sqm, of which 25,600 sqm is covered) equipped with the latest machining technology, in-house welding shop, and testing facilities. Supplies over 20,000 valves for critical service applications, capable of operating at water depths up to 3,200 meters and design pressures up to 20,000 psi. Scope: The Aftersales Engineer ensures the technical compliance of spare parts and service projects, acting as the primary technical interface with customers and supporting internal teams. Responsibilities include managing technical challenges, providing onsite support, troubleshooting, and conducting root cause analyses of product failures, all while maintaining a focus on project success and company reputation. Responsibilities and main tasks: Technical Support: Provide guidance during installation, commissioning, and operation; resolve customer inquiries related to product performance and maintenance. Project Team: Ensure technical completeness and compliance for spare parts and site services, adhering to project specifications and quality standards. Troubleshooting and Root Cause Analysis: Lead troubleshooting efforts, analyze failures, and recommend solutions to minimize downtime and recurrence. Client Liaison: Manage customer expectations and ensure technical standards are maintained. Documentation and Reporting: Prepare detailed reports, investigations, and service records accurately and timely. Quality Assurance: Collaborate with quality and engineering teams to address defects and quality concerns, suggesting corrective actions. Training and Knowledge Sharing: Educate clients on product use, maintenance, and troubleshooting. Continuous Improvement: Provide feedback to design and manufacturing teams for product and service enhancements. Education, Preconditions, and Experience: Degree in Mechanical Engineering or equivalent. Minimum 3 years of relevant experience in a similar role preferred. Knowledge: Fluent English CAD software proficiency Analytical calculation and stress analysis tools Material properties and specifications Root Cause Analysis methods (8D, Ishikawa Diagram, etc.) Project Management principles Soft Skills: Accuracy and proactivity Flexibility and problem-solving skills Teamwork attitude Effective communication and persuasive abilities Authoritativeness and a proactive approach to product/service improvement J-18808-Ljbffr