Job Purpose
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Internal co‑owner of accounts with FSE / IKAM for the largest accounts delivering customer satisfaction and developing new sales opportunities. Key account management for a defined set of mid‑sized partners across the TD SYNNEX portfolio; incentivised based on total portfolio.
Responsibilities
Maximizes call potential and outcomes using a number of different sources to gain information on customer
Generate new business opportunities by planning outbound calls to customers
Have a conversation with customer around a solution/product area
Offer recommendations to enhance the value proposition by collecting information from the customer to understand the business requirements
Achieve monthly/quarterly revenue and margin targets for the aligned customer/segment
Build excellent customer relationships through proactive engagement
Develop partner relationship (incl. account planning, cross‑selling, etc.)
Provide, sell and negotiate product information, pricing, special offers and promotions
Attainment of key performance indicators (KPIs) such as daily talk time and outbound calls
Sell the benefits of using TD SYNNEX and the company value proposition
Identify project opportunities and engage with BDM/ISS if specific product/vendor knowledge is required
Engage in active inside selling and intelligent project fishing; manage customer backorder along specialist knowledge
Generate and own a pipeline of deals in TD SYNNEX’s CRM system, which is regularly reviewed and updated and ensure active closure of opportunities
Provide accurate and timely quotations to customers
Ensure TD SYNNEX maintains service level agreements with customers
Manage customer backorder expectations and reporting
Proactively develop relationships with key internal and external contacts
Ensure CRM system is well maintained and provides correct customer information
Knowledge, Skills and Experience
1‑2 years of experience in sales or equivalent educational background
Numerate with good attention to detail
Excellent telephone manner
Priority management and planning skills
Strive to achieve set targets
Understands sales process
Effective communication skills
Good relationship building
Working knowledge of Microsoft Word, Excel, Outlook
Ideal candidates will have previous experience of IT systems for quotation, order entry, CRM
IT industry knowledge would be desirable but not essential
What's In It For You?
Elective benefits: tailored to your country to best accommodate your lifestyle
Grow xjrgpwk your career: accelerate your path to success with formal programs on leadership and professional development, and many on‑demand courses
Elevate your personal well‑being: boost your financial, physical, and mental well‑being through seminars, events, and our global Life Empowerment Assistance Program
Diversity, equity & inclusion: valuing every voice is how we succeed and promoting inclusive education, meaningful peer‑to‑peer conversations, and equitable growth and development opportunities
Make the most of our global organization: network with other new co‑workers within your first 30 days through our onboarding program
Connect with your community: participate in internal, peer‑led inclusive communities and activities, including business resource groups, local volunteering events, and environmental and social initiatives
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