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Job Title:
Remote E-Commerce Operations & Admin Assistant (100% Work From Home)
Location:
Remote from Latin America
Position Type:
Full-time
Salary:
$1,200 - 1,800 USD/month depending on experience paid via wire transfer, PayPal or Payoneer
Schedule:
Monday – Friday 8:00 AM – 5:00 PM Eastern Time
Our Client
Our client brings joy, empathy, and dignity into the messy parts of life. Since 2011, they've grown from a cloth diaper company into a trusted brand for sustainable, reusable essentials. They thrive on creativity, kindness, and adaptability—especially when the unexpected shows up.
Job Overview:
We're looking for an E-Commerce Operations & Admin Assistant who can work independently, move efficiently, and apply sound judgment across changing situations.
This role requires someone who can manage their own workload without constant direction, complete tasks at a reasonable pace, and confidently make decisions using existing context rather than relying on documented procedures or predefined workflows.
You'll support daily operations, customer service, logistics, and administrative workflows, often handling multiple priorities at once.
Accuracy and attention to detail are very important in this role; however, timely and practical execution matters more than perfection.
The role operates with little to no formal SOPs, and most processes rely on experience, judgment, and situational context rather than documentation.
Priorities can shift quickly, so you'll be expected to adapt, think critically, and make sound decisions without step-by-step instructions.
This role is best suited for someone who is comfortable making thoughtful, values-driven decisions independently, while keeping both the customer experience and the business in mind.
Responsibilities
Operations & Admin
Independently track, prioritize, and complete daily tasks without needing reminders or direction on what to work on next
Manage shifting priorities and ensure urgent, time-sensitive work is completed first
Maintain and update operational dashboards (inventory, orders, key metrics)
Coordinate with 3PL partners to track shipments, manage inventory, and resolve fulfillment issues, including knowing what information to request, how to ask the right questions, and how to follow up to make sure a task is completed, not just communicated.
Attend meetings, capture key notes efficiently, and summarize action items promptly.
Meetings are frequent, and notes are expected to capture decisions and next steps—not full transcripts, so documentation should be completed quickly to keep daily work moving.
Communicate clearly and concisely with vendors and partners to move issues forward
Liaise with manufacturers on production updates, order statuses, and basic issue resolution
Handle day-to-day operational issues with flexibility, judgment, and clear communication
Create and maintain internal documentation and product knowledge resources
Customer Service
Serve as the first point of contact for customers via email, chat, phone (Gorgias, Shopify, etc.)
Respond clearly, empathetically, and efficiently to customer inquiries
Apply guidance from previous cases to new, similar situations without repeated instruction
Use judgment to adapt responses when cases are not exact repeats
Troubleshoot common issues related to orders, shipping, and product usage
Approach complex cases with a problem-solving mindset, proposing solutions before escalating, and maintain clear communication with customers throughout.
Accurately tag and document tickets for tracking and reporting
Qualifications, Skills, and Key Competencies
Required
Strong customer service background in e-commerce, retail, hospitality, or similar environments
Fluent or native-level English (written and spoken)
Strong spreadsheet skills (Google Sheets / Excel)
Ability to manage multiple priorities independently
Strong judgment and problem-solving skills
Comfortable working remotely with minimal supervision
Able to communicate clearly, kindly, and directly
AI Usage (Important)
Comfortable using AI tools as support, not a dependency
Able to complete tasks confidently without over-checking or relying on AI for every step
Preferred
Experience with Gorgias, Airtable, Notion, Slack
Startup or fast-paced environment experience
Interest in sustainable or eco-friendly products
Hands-on experience with Shopify or comparable e-commerce, POS, or ERP systems, independently handling day-to-day operational tasks (orders, customer lookups, basic troubleshooting) without step-by-step guidance.
What Success Looks Like in This Role
Tasks are completed efficiently within a normal workday, with strong attention to detail and without overthinking or over-perfecting
Urgent and high-impact work is identified and handled first without needing reminders
To-dos are proactively tracked, priorities are adjusted as needed, and task status is clearly updated
You rely on critical thinking and sound judgment, taking the time to understand the \"why\" behind tasks and decisions. This allows you to confidently handle new or slightly different situations and adapt as circumstances change, without needing additional instruction
You demonstrate a clear understanding of how operations work end to end, allowing you to make informed decisions that can be applied consistently to future situations.
Similar issues are handled independently once guidance has been given, with an effort to identify root causes so problems are not repeatedly resurfacing
Communication is clear, concise, and kind, especially when working with customers, 3PLs, and other business partners
You approach problems with a solution-oriented mindset, proposing next steps rather than only escalating issues
AI tools are used thoughtfully to support your work, not as a dependency or substitute for judgment
Your work reduces follow-up and oversight by anticipating needs, closing loops, and keeping operations moving smoothly
This Role Is Not a Fit If You:
Prefer highly structured environments with documented SOPs or step-by-step procedures
Tend to over-check work or struggle to complete tasks efficiently within a normal workday
Need frequent confirmation or approval before moving forward
Find it difficult to prioritize work without direct guidance
Feel uncomfortable making judgment calls when situations change or information is incomplete
Prefer memorizing processes over understanding how and why decisions are made