Job Summary
Welcome to a unique opportunity as a Guest Experience Agent, where you will be responsible for creating memorable experiences for our guests. As the first point of contact, you will ensure that every guest feels valued and respected from pre-arrival communications to their departure.
Main Duties and Responsibilities
* Welcome guests in a friendly, prompt, and professional manner;
* Register guests, issue room keys, and provide information on hotel services and room location;
* Create memorable experiences for our guests through care and empathy;
* Make appropriate service recovery gestures to ensure total guest satisfaction;
* Display the highest level of knowledge and care in all interactions and correspondence with guests;
* Nurture relationships with all guests, showing an authentic interest in their preferences;
* Address special guest preferences recorded in guest history profiles;
* Ensure all guests' requests and queries are answered promptly;
* Monitor service expectations and manage complaints at a first level;
* Maintain efficient dialogue and collaboration with relevant departments to ensure the highest level of service;
* Organize and communicate information for daily meetings with other departments.
Qualifications
* Proficiency in English, Italian, and an additional language;
* Proficiency with computers;
* Ability in multitasking, problem-solving, and time-management;
* Attention to detail;
* Excellent guest service attitude;
* Teamwork skills and attitude;
* Previous experience in guest experience in five-star hotels and knowledge of the Opera system (desired).
Benefits
* 12 free nights per year of service across Hyatt Hotels worldwide;
* Employee and Friends & Family rates across Hyatt Hotels worldwide;
* Dry cleaning of business clothes;
* Complimentary meals on duty;
* Continuous Learning & Development opportunities;
* Staff celebrations;
* Plan Welfare;
* Settling the costs of urban public transport – ATM Milano.
Requirements and Recommendations
To excel in this role, you should possess excellent communication and interpersonal skills, along with the ability to work effectively in a team environment. Prior experience in hospitality or customer-facing roles is highly desirable. If you are passionate about delivering exceptional guest experiences and thrive in fast-paced environments, we encourage you to apply for this exciting opportunity.