PpMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.br/With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. /ph3Job Description /h3pIn your role as technical support agent for an international premium automobile manufacturer, you will provide expert assistance in the diagnosis of complex technical issues and support the dealer network with quick solution finding of technical product issues. You will work closely with the technicians of the respective workshops and dealerships and support with repair instructions via specified communication channels. With your practical workshop experience, you will not only support the development of solutions for the entire product range, but also act as an interface between the manufacturer and the dealers. /ppbWhat we offer /b /pulliOpportunity to work with one of the biggest OEM’s on the market. /liliRegular training and access to global career opportunities/career progression. /liliA professional but relaxed working environment, as part of a welcoming and diverse team. /li /ulh3Qualifications /h3pQualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision. The successful candidate must also reflect an exceptional track record and attributes that includes: /pulliProven automotive experience, ideally in a dealership, workshop or at a manufacturer,(Aftersales retail experience is an advantage) /liliConfident in technical concern resolution and warranty procedures /lilibFluent in Italianand English /b(other languages as a plus) /liliExperience with a high-performing, collaborative, constructive peer group is a plus /liliVery good verbal and written communication skills with high attention to detail /liliAbility to work on own initiative with attention to detail with flexible and proactive personality /liliPersonal qualities of integrity, credibility with high-level of organizational and time management skills /liliStrong business acumen and customer focus /li /ulh3Additional Information /h3pWith over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: /ppParts, Accessories Service Performance /ppActionable Insights /ppLearning Solutions /ppOur proven track record means that we now partner with almost every car manufacturer on the market. /ppbThe MSX Purpose /b /ppTo empower Movers and Makers to thrive in our ever-changing world /ppbThe MSX Mission /b /ppTo harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions. /ppbThe MSX Vision /b /ppTo be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry. /ppMSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. /p /p #J-18808-Ljbffr