REQ-10097416: - 26/08/2025: - Sales & Advisory: - Milaan, ItaliëING Bank Il/la Commercial Agreement Support Specialist, inserito/a all’interno dell’area Commercial Agreement nella Tribe Mortgages Protection and Distribution Channels, si occuperà di fornire assistenza alle Reti Terze (Reti di mediazione creditizia convenzionate) relativamente al prodotto mutuo, mantenendo una relazione costante con i mediatori creditizi per supportarli nell’ambito dell’intero processo mutuo, dalla creazione del lead sino alla stipula. Darà inoltre supporto alla gestione dei prodotti assicurativi offerti alla clientela dalle Reti convenzionate. Gestisce infine le richieste di supporto, attualmente veicolate per il prodotto Mutuo, mediante gli appositi strumenti organizzativi (eg. Mailbo dedicata) e, in caso di future opportunità di business, potrà occuparsi anche di altri prodotti, sempre a supporto delle Reti Terze. Key Responsibilities: - Gestire la relazione con le Reti Terze con l’obiettivo di realizzare il processo di vendita- - Gestire tutte le attività assegnate garantendo elevati livelli di customer satisfaction- - Interfaccia quotidiana con le altre Aree della Banca per risolvere eventuali problematiche operative riscontrate durante il processo di lavorazione- - Gestione di casistiche complesse e supporto alla risoluzione di qualunque problematica che sia motivo di insoddisfazione o lamentela nella clientela (es. richieste di fattibilità, richieste di revisioni esito, ecc.), con tempistiche adeguate agli SLA definiti dalla BancaEducational and eperience Qualifications: - Laurea in Economia, Finanza, o discipline affini- - Ottima capacità negoziale- - Ottime doti comunicative- - Conoscenza prodotto Mutuo maturata in altri istituti finanziari o mediatori creditiziWorking conditions:Full Time Duration: Contratto a tempo indeterminato Location: Milan (modalità ibrida) About ING ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully fleible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future. doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. ‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it. The benefits of joining ING In addition to being a part of a great team, working in a fun and innovative environment, we offer: - Super fleible smart working- - Competitive base salaries and performance based bonuses- - Diverse cultures & Innovative mindsets- - International Environment- - Commitment to sustainability- - Lots of training development opportunities to help you grow- - Lots of moments dedicated to physical and mental well-being- - A special day off when it is your birthday: we call it doyourbirthday - And of course we can’t forget: free water & coffee at the officeOur Commitment - Your place of work Eplore the area Questions? Just ask Sonia De Bianchi - Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.