Job Description - Conference and Events Sales Agent (HOT0BUQZ)
Job Number:HOT0BUQZWork Location: Hilton Molino Stucky Venice, Giudecca 810, Venice 30133
A Conference and Events Sales agent will support the sales administration needs for hotel events and work closely with customers to determine their needs and build repeat and expanded business.
What will I be doing?
As a Conference and Events Sales agent, you will:
* Maximize rooms, groups, conference, and events revenue through reactive selling and commercial management techniques.
* Convert customer enquiries into confirmed sales.
* Handle all customer enquiries professionally and demonstrate high standards of customer service.
* Convert and confirm opportunities to increase sales and conversions within the team.
* Apply a consistent up-selling approach.
* Build strong relationships with customers to understand their needs.
* Arrange and conduct hotel show rounds.
What are we looking for?
To succeed in this role, you should:
* Have good organizational and administrative skills.
* Maintain a positive attitude and possess good communication skills.
* Be committed to delivering high levels of customer service.
* Have a confident telephone manner.
* Possess high IT skills.
* Be fluent in Business English.
It is advantageous to have previous experience working in the Conference and Events sector.
What is it like to work for Hilton?
Hilton is a leading global hospitality company, offering a range of accommodations from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided exceptional guest experiences worldwide. Our vision is "to fill the earth with the light and warmth of hospitality," uniting us as a team to create remarkable experiences every day. Our Team Members are at the heart of this mission.
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