Job Purpose:
To be the first point of contact for customers aligned to their respective Business Unit, utilising their specialist product knowledge alongside a professional and confident manner to deliver excellent customer satisfaction, develop new sales opportunities and achieve their sales targets
Accountabilities:
* Achieve monthly/quarterly Revenue and Margin targets
* Build Excellent customer relationships through proactive engagement and demonstrable specialist product knowledge
* Plan outbound calls to customers in order to generate new business opportunities
* Active inbound selling
* Provide accurate and timely quotations to customers
* Generate and own a pipeline of deals in TD SYNNEX’s CRM system, which is regularly reviewed and updated
* Manage customer backorder expectations and reporting
* Proactively develop relationships with key internal and external contacts
* Ensure CRM system is well maintained and provides correct customer information
* Provide, sell and negotiate product information, pricing, special offers and promotions
* Ensure TD SYNNEX maintains service levels agreements with customers
* Attainment of Key Performance Indicators (KPI’s) such as daily talk time and outbound calls
* Sell the benefits of using TD SYNNEX and the Company value proposition
* Develop and execute account plans to maintain and grow customer business, this may be in conjunction with a Field Sales Executive or Business Development Manager.
Knowledge Skills and Experience:
* Numerate with good attention to detail
* Excellent telephone manner
* Priority management and planning skills
* Strive to achieve set targets
* Understands Sales Process
* Effective Communication Skills
* Good relationship building
* Working knowledge of Microsoft Word, Excel, Outlook
* Ideal candidates will have previous experience of IT systems for quotation, order entry, CRM
* A knowledge of product set would be desirable but not essential
* IT industry knowledge would be desirable but not essential
What’s In It For You?
* Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
* Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
* Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
* Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
* Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
* Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.