PpAt Scalapay, we’re shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning. We operate in a fast-moving, tech‑driven environment, and we’re looking for people who thrive in change, think boldly, and take initiative. /p pWe are looking for a full‑time Payment Support Agent (Italian AND Spanish fluent) to join the Payment Support team in our Operations department. This position is based in Milan, but we manage customers all over Europe. /p pThe Payment Support Agent must be prepared to work in a very fast‑paced and highly dynamic environment, where optimal time management is essential. A human relationship with the customer and an inclination towards problem solving are also key; empathy and active listening skills are required to understand needs and find solutions. /p h3MUST HAVE /h3 ul liHigh school diploma (Diploma di scuola secondaria di II grado) /li liExcellent command of Italian (native or near‑native speaker C1‑C2), and Spanish (C1), and good knowledge of English (B2) /li liAbility to work under pressure /li liAbility to multitask, prioritize, and manage time effectively /li liBasic knowledge of the main IT tools/Familiarity with CRM systems and practices /li liGreat communication skills /li liCritical thinking skills through strong customer orientation and ability to adapt/respond to different types of characters /li liExcellent verbal and written communication skills /li /ul h3NICE TO HAVE /h3 ul liStrong customer‑orientation /li liWillingness to work in a team /li liPrevious experience in call centers/phone and written communication preferred /li /ul h3Key Responsibilities /h3 ul liManage incoming written replies from customers via e‑mail and messages /li liPrompting payments by sending emails, messages and phone calls /li liAssist customers with payment by finding solutions to their problems according to company guidelines /li liProvide accurate, valid and complete information by using the right methods/tools /li liUpdate the daily files of assigned customers /li liWork closely with the Customer Service team to exchange detailed customer information and to foster business strategies /li liTake the extra mile to engage customers /li /ul h3What We Offer /h3 ul lithis is a 6 month fixed‑term, full time position based in Milan /li liopportunity to work with a hybrid work model (we ask colleagues to be in the office 3 days per week) /li liSalary range: 24‑25K gross annual salary based on experience /li liworking hours: Mon. to Fri. 9.00 - 18.00 /li /ul /p #J-18808-Ljbffr