Job Description – Service Engineer (Aerial Work Platforms)
Responsibilities
* Provide installation, commissioning, inspection, maintenance, and repair services for aerial work platforms (AWP) at customer sites.
* Diagnose technical issues, propose solutions, and perform troubleshooting on mechanical, hydraulic, and electrical systems.
* Conduct safety checks and ensure compliance with manufacturer and regulatory standards.
* Support customers with technical advice, usage training, and preventive maintenance guidance.
* Prepare service reports, record spare parts usage, and maintain accurate documentation.
* Coordinate with the spare parts and logistics team to ensure timely availability of components.
* Assist in warranty claim processes and provide feedback to R&D and HQ for product improvement.
* Occasionally travel across the assigned region (domestic and cross-border) for on-site service support.
Qualifications
* Technical diploma or bachelor’s degree in Mechanical, Electrical, or Mechatronics Engineering (or equivalent).
* 3+ years of experience in service / maintenance of construction machinery, aerial platforms, forklifts, or similar equipment.
* Strong knowledge of hydraulic systems, electrical circuits, and fault diagnosis.
* Valid driving license; forklift license is an advantage.
* Ability to work independently, with strong customer-oriented mindset.
* Good communication skills in English; local language proficiency is highly desirable.
* Willingness to travel frequently within the assigned region.
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