PpFounded in 1960 in the UK, REED has grown continuously and become a leading brand both in the UK and the international arena. Today REED has 350 offices with more than 3.000 employees and is providing services across 20 specialist sectors. /p pWe work closely with experienced and qualified professionals across a wide range of industry sectors, delivering bespoke recruitment solutions on a variety of roles for mid and senior level. /p pAs Reed, we are seeking a detail-oriented and service‑driven bKey Account Manager /b (Sales Back Office Customer Care) for our client operating in the Packaging and Container Manufacturing sector, for their facility located in the Milan area. /p pThis position serves as a central point of coordination for customer communication, order accuracy, logistics follow‑up, and service performance. It requires a service‑oriented, patient, and detail‑focused professional with strong communication abilities and a commercial mindset suited for long‑term relationship management. /p h3Qualifications /h3 ul li2–5 years of experience in sales support, commercial back office, customer service or key account management, /li liExperience in working with demanding clients, ideally in pharma, packaging or manufacturing environments, /li liStrong customer focus with excellent organizational, communication and follow‑up skills, /li liFluent in English, both written and verbally, /li liResiding in or willing to relocate to the Milan area. /li /ul h3Requirements /h3 ul liServe as the main contact point for existing customers, ensuring timely, accurate and high‑quality service, /li liCollaborate with production, logistics, technical and QA teams to resolve requests and maintain customer satisfaction, /li liEnsure timely responses to inquiries and monitor logistics processes, deliveries and JIT shipments, /li liWork in close alignment with the Business Development Manager on shared accounts, /li liManage daily customer operations including order entry, documentation, quotations and general communication, /li liConduct scheduled client visits and support customer meetings, audits or qualification activities, /li liParticipate in industry events, exhibitions and customer meetings when needed. /li /ul /p #J-18808-Ljbffr