H3B2B Digital Channels Technology Business Analyst /h3pJoin to apply for the strongB2B Digital Channels Technology Business Analyst /strong role at strongMSC Cruises /strong /ph3B2B Digital Channels Technology Business Analyst /h3pJoin to apply for the strongB2B Digital Channels Technology Business Analyst /strong role at strongMSC Cruises /strong /ppWhere passion meets opportunitybrThe best of your adventures is the one you have yet to sail!brstrongJob Purposebr/strongstrongMSC Cruises /strong is the world’s third-largest cruise brand as well as the leader in Europe, South America, the Gulf region, and Southern Africa with more market share in addition to deployed capacity than any other player. It is also the fastest-growing global cruise brand with a strong presence in the Caribbean, North America, and Far East markets. Headquartered in Geneva, MSC Cruises is one of the two brands that sit within the Cruise Division of MSC Group, the leading privately held Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. MSC Cruises – the contemporary brand - has a modern fleet of 22 cruise ships with three new vessels due to be launched in 2025, 2026, and 2027.brWe are looking for a motivated and skilled strongBusiness Analyst /strong to join our Digital Technology department. You will contribute to strategic initiatives within our B2B channel, supporting the transformation of our digital platforms.brThe position is based in strongNaples /strongor strongMilan /strongoffice, with up to 2 days per week of remote work.brstrongKey Accountabilitiesbr/strongAs a strongB2B Business Analyst /strong, you will play a key role in identifying and translating business needs into structured and actionable requirements. You will:brulliCollect and analyze requirements from business stakeholders across our B2B channel; /liliTranslate business needs into functional specifications and user stories for the development teams; /liliCollaborate closely with Product Owners, Scrum Masters, and technical teams; /liliParticipate in PI Planning and Agile ceremonies under the SAFe framework; /liliContribute to the transformation stream focused on enhancing our digital channels and marketing ecosystems.br/li /ulYou will also bring strong technical awareness to the role, validating requirements through hands-on API testing and using visual tools to design and document business processes clearly and effectively. You should also feel confident navigating and interpreting complex architectural diagrams, with prior experience in understanding and working with technical solution designed either on-prem or on-cloud environments.brulliWork closely with stakeholders to define B2B functional and technical requirements; /liliManage and refine product backlog using Jira and document outcomes in Confluence; /liliSupport workshops and co-design sessions with tools such as Miro; /liliCreate flow diagrams, concept maps, and structured documentation to support requirement clarity and traceability; /liliPerform basic API testing (e.g., with Postman) to validate and refine requirements when necessary; /liliMonitor and interpret product KPIs such as Core Web Vitals. Collaborating with stakeholders on understanding business KPIs; /liliFamiliarity with performance monitoring and observability tools such as Dynatrace, ELK is required, with an understanding of how system performance can negatively impact ecommerce KPIs /liliContribute to continuous improvement of Agile delivery processes within the SAFe framework.br/li /ulstrongQUALIFICATIONS (skills, Competencies, Experience)br/strongulliBachelor’s degree (or similar) in IT Engineering, Computer Science, Business, or Project Management; /liliProven experience as a Business Analyst, ideally within digital environments; /liliSolid understanding of Agile methodologies, preferably within a SAFe framework; /liliStrong technical skills to support analysis, including: /liliAPI interaction and validation (e.g., Postman); /liliBasic knowledge of web technologies (HTML, REST, CSS, etc.) and basic programming knowledge of frameworks and libraries such as Next.js, Node.js, and jQuery. /liliUnderstanding of system architecture, integration patterns, and API gateway/orchestration layers (e.g., Layer7, Mulesoft); /liliProficiency in requirement visualization and documentation tools such as: /liliMiro, Lucidchart, Draw.io, Visio, Figma; /liliHands-on experience with Jira and Confluence; /liliExperience in identifying, orchestrating, and tracking E2E delivery activities, from defining business value and goals to implementing systems used by real production users. /liliExcellent analytical and problem-solving skills, with the ability to work independently and collaboratively across teams; /liliAble to manage complex interactions and connections with stakeholders to drive satisfaction and loyalty. /liliAdapts behavior, communication style, and interactions with stakeholders based on their needs. /liliAble to simplify and adapt complex ideas to the audience level. /liliAbility to not be afraid to say no to a stakeholders with valid reasoning. /liliExperience in guiding the stakeholders about solutions. /liliMay present as a functional expert in a product. /liliClear and effective communication skills, with the ability to structure and document business requirements precisely; /liliFluency in Italian and English, both written and spoken; /liliBasic experience with Content Management Systems (CMS) is required. /liliKnowledge of the Adobe ecosystem (e.g., Adobe Experience Manager) is considered a plus; /liliAvailability to travel occasionally (up to 10% of working days annually).br/li /ulstrongVisa Requirementsbr/strongulliRight to work in Italybr/li /ulOur commitmentbrWe are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.brReady to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here! /ph3Seniority level /h3ullih3Seniority level /h3Mid-Senior level /li /ulh3Employment type /h3ullih3Employment type /h3Full-time /li /ulh3Job function /h3ullih3Job function /h3Research, Analyst, and Information Technology /lilih3Industries /h3Travel Arrangements /li /ulpReferrals increase your chances of interviewing at MSC Cruises by 2x /ppGet notified about new Business Analyst jobs in strongNaples, Campania, Italy /strong. /ph3B2C Digital Channels Technology Business Analyst /h3h3Salesforce Business Analyst - Consumer Goods/TPM /h3h3ERP Finance Business Analyst - Dynamics 365 FO /h3h3Supply Chain Business Analyst | ERP Dynamics 365 FO /h3h3KPMG Open Platform | Microsoft Dynamics FO Senior Analyst /h3pGreater Naples Metropolitan Area 3 days ago /ph3KPMG Open Platform | AMS SAP FI Senior Analyst /h3h3Associate Manager, Marketing Innovation (New Channel Growth)(Bangkok Based, relocation provided) /h3h3KPMG Open Platform | AMS SAP CO Senior Analyst /h3h3SAP S4 Hana / SAP IS-U / BTP Functional Analyst for Digital Transformation /h3h3SAP S4 Hana / BTP Technical Analyst for Digital Transformation /h3h3KPMG Open Platform | Risk - Security Senior Analyst 1 /h3h3KPMG Open Platform | AMS SAP MM Senior Analyst /h3pWe’re unlocking community knowledge in a new way. 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