About TextYess
For thousands of years, commerce was human. Merchants knew their customers, understood their needs, and built trust through real conversations. Then came the internet, and we traded humanity for scale. Shopping became efficient but soulless: endless product grids, generic descriptions, no one to guide you.
TextYess is here to restore what was lost. We build AI agents that bring back the personal, conversational shopping experience, but at infinite scale. Through WhatsApp, web, voice, and email, we help brands sell through real conversations that feel natural, helpful, and human. Where this is going: an AI-native CRM that runs the entire customer relationship for B2C brands, across every channel, autonomously.
We work with brands like Ducati, Pittarosso, Piazza Italia, and Doppelgänger. We've raised over €3M, we're doubling revenue every six months, and we're preparing for international expansion. This is a rocketship, and we're just getting started.
The Role
You'll own a portfolio of SMB e-commerce brands and be responsible for growing their revenue with TextYess. This is an account management role with clear commercial targets: you are measured on net revenue retention, expansion, and the health of your book.
Your merchants are mostly DTC brands that use TextYess to run WhatsApp campaigns, automate customer conversations with AI agents, and drive retention at scale. Your job is to understand their e-commerce business deeply enough to know where TextYess can drive more value, and then make that happen.
This is not a farming role where you sit on renewals. You actively consult your clients on their retention strategy, identify expansion opportunities (new channels, credit upgrades, campaign services), run regular check-ins, and close upsells. You have targets. You are expected to hit them.
You'll be joining a small, growing commercial team that includes a Strategic Account Manager (covering the largest accounts), a Product Success Manager (covering onboarding and adoption), and a support team. You own the commercial relationship for your accounts end-to-end.
What you'll work on:
→ Own the full commercial relationship for a portfolio of SMB accounts
→ Hit monthly and quarterly expansion targets by identifying and closing upsell opportunities
→ Own the strategy for basic-tier accounts: design the automated outreach and escalation logic that identifies which ones are ready to grow into your active portfolio
→ Consult merchants on their e-commerce and retention strategy: understand their business, their customers, their pain points, and where TextYess fits
→ Run regular check-ins and QBRs with your accounts to drive adoption and surface expansion opportunities → Manage renewals, contract renegotiations, and churn prevention for your portfolio
→ Keep your CRM (Attio) clean and your pipeline accurate so forecasts are reliable
→ Bring market intelligence back to the team: what merchants are asking for, what competitors are doing, what is working and what is not
Who You Are
Ideally you've managed a book of business before and you know what it means to own a number. You don't wait for someone to tell you which accounts need attention. You are consultative: you understand your clients' business well enough to advise them, not just sell to them. You move fast, you are organized, and you follow through.
Must-haves:
→ 1-3 years of experience in account management, customer success with commercial targets, or a similar client-facing role with revenue responsibility
→ Comfortable owning expansion and retention targets
→ Strong communication skills: you can build trust with a merchant founder, an e-commerce manager, or a marketing director
→ Organized and disciplined: you manage dozens of accounts without letting anything fall through the cracks
→ Fluent in Italian and English
Bonus:
→ Experience in e-commerce, SaaS, or MarTech → Familiarity with e-commerce platforms (Shopify, WooCommerce) and marketing tools (Klaviyo, CRM systems) → Understanding of retention marketing, CRM strategy, or WhatsApp commerce
What we offer
→ Compensation: €40,000-€50,000 OTE. Stock options included - if TextYess becomes something big, you share in it.
→ Fully remote, with an office in Milan and/or coworking access wherever you are
→ Company offsites twice a year
Hiring Process
* 30-min Intro Call
* Take-Home Case Study
* 60-min Deep Dive
* 30-min Founder (CEO) Conversation
How to apply
We accept applications through our form or via email at. If you apply by email, make sure to answer the questions included in the application form below.
Apply here: https://tally.so/r/ob0a2e