Job Description:
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Type: Permanent / Full-Time / Remote
We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We specialize in Digital, Engineering, and Cloud solutions, fostering innovation and progress.
We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join our team and contribute to advancing technology through innovation and creativity.
Your Role & Responsibilities
* Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
* Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services.
* Oversee service/project delivery according to scope, budget, and milestones.
* Assist in de-escalating critical customer situations.
* Collaborate with Major Incident Management, SAP Customer Office teams, and SAP Product Support in critical situations.
* Participate in customer release and maintenance activities.
* Support customers on technical requirements throughout their lifecycle within SAP Enterprise.
* Execute problem management and continuous improvement initiatives.
* Coordinate with SAP stakeholders to ensure customer success.
* Review account status and analyze needs for account transition based on growth and complexity.
* Facilitate onboarding of associates with mandatory training documentation.
* Enable continuous knowledge transfer sessions on new topics and refreshers.
Qualifications & Experience
* Minimum 5 years of SAP Basis expertise, with good understanding and hands-on experience in HANA database.
* Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
* Experience with SaaS products (e.g., Ariba, Salesforce, C4S) integration is a plus.
* Hands-on experience with cloud platforms (AWS, Azure, GCP).
* Italian language proficiency at C2 or native level.
* English proficiency at B2 level or above.
Work Experience
* 5-6 years in multinational software/IT organizations.
* At least 5 years of SAP S/4HANA knowledge.
* 2+ years of cloud experience through Solution Management, Consulting, or Delivery Program Management.
Why Us
* Fast-growing global company with offices in over 50 countries and 225,000 employees.
* Highly diverse, representing 165 nationalities.
* Opportunities to collaborate globally.
* Virtual-first work environment promoting flexibility and work-life balance.
* Investing in your growth with learning and career development opportunities.
* Comprehensive benefits package.
* Certified great place to work and top employer in multiple countries.
Equality & Opportunity for All
We are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, national origin, or other protected classifications, in accordance with applicable laws.
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