Descrizione del lavoro
You are the beginning of an exceptional guest experience: you will make our guests feel welcome and reflect the exceptional experience they come when they arrive!
How does your working day look like …
* At the reception, you’ll make sure that guests aren’t just contented, but enthusiastic
* You’ll always keep your cool – even when all the guests turn up to check in at the same time
* You’ll get everything ready for the shift, and round it off with the Front Office fully cleaned up
* You are the reference for the other colleagues during the shift: you inspire, motivate and give tips to the team in order to give the best service to guests keeping a positive environment among colleagues
* You make sure that the checklist is correctly fulfilled and assign tasks to the team
* You constantly collaborate with the Front Office Manager to report episodes, inform about the possible issues and improve the guest experience
What is in it for you:
* Employee benefit card offering discounted rates in Accor worldwide
* Learning programs through our Academies
* Opportunity to develop your talent and grow within your property and across the world!
Qualifiche
What you will be doing:
* Knowledge of procedures and the related systems
* Consistently offer exceptional, friendly and engaging service
* Recommend property facilities and assist guests with information and special requests
Your personality counts:
* Guest focused personality is essential
* You’ve gained professional experience, or completed a course of training in the hotel business and can speak English fluently
* You can inspire your fellow staff just as you can inspire your guests.
* You know your way around town and always have tips for partying up your sleeve
* You’re not just bringing your abilities, but also your character
Informazioni aggiuntive
* Experience is an asset
* Prior experience working with Opera or a related system
* Strong interpersonal and problem solving abilities
* Fluency in English, additional languages are a plus
* Available to work shifts and weekends
* we don't offer staff accommodation
What´s in it for you …
* Get to know our 25hours hotels and stay for free for a maximum of 10 nights per year as an employer
* Canteen
* Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
* Benefit from great offers from our numerous cooperation partners
* Be part of our hilarious staff parties and much more
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