Ph3Additional Information /h3 pJob Number /p pJob Category Food and Beverage Culinary /p pLocation The Lake Como EDITION, Via Regina 41, Cadenabbia di Griante, Como, Italy, 22011VIEW ON MAP /p pSchedule Full Time /p pLocated Remotely? N /p pPosition Type Management /p pThe Lake Como EDITION Nestled along the western shore overlooking the Bellagio mountains, The Lake Como EDITION combines striking design and Italian warmth with a sophisticated luxury lifestyle experience. Lake-view rooms and suites, indoor and outdoor restaurants and bars, a unique floating pool, and a spa sanctuary deliver an unforgettable escape. /p h3Job Summary /h3 pAreas of responsibility include Restaurants/Bars and, if applicable, Room Service. Assists in the daily supervision of restaurant operations, assists with menu planning, maintains sanitation standards, and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements the plan. /p h3CANDIDATE PROFILE /h3 h3Education And Experience /h3 ul liHigh school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. /li li2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. /li /ul h3CORE WORK ACTIVITIES /h3 h3Assisting in Management of Restaurant Team /h3 ul liHandles employee questions and concerns. /li liMonitors employees to ensure performance expectations are met. /li liProvides feedback to employees based on observation of service behaviors. /li liAssists in supervising daily shift operations. /li liSupervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. /li liParticipates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. /li /ul h3Conducting Day-to-Day Restaurant Operations /h3 ul liEnsures all employees have proper supplies, equipment and uniforms. /li liCommunicates to Chef and Restaurant Manager any issues regarding food quality and service levels. /li liEnsures compliance with all restaurant policies, standards and procedures. /li liMonitors alcohol beverage service in compliance with local laws. /li liManages to achieve or exceed budgeted goals. /li liPerforms all duties of restaurant employees and related departments as necessary. /li liOpens and closes restaurant shifts. /li /ul h3Providing Exceptional Customer Service /h3 ul liInteracts with guests to obtain feedback on product quality and service levels. /li liSupervises staffing levels to ensure that guest service, operational needs and financial objectives are met. /li liEncourages employees to provide excellent customer service within guidelines. /li liHandles guest problems and complaints, seeking assistance from supervisor as necessary. /li liStrives to improve service performance. /li liSets a positive example for guest relations. /li liAssists in the review of comment cards and guest satisfaction results with employees. /li liMeets and greets guests. /li /ul h3Conducting Human Resource Activities /h3 ul liSupervises on‑going training initiatives. /li liUses all available on‑the‑job training tools for employees. /li liCommunicates performance expectations in accordance with job descriptions for each position. /li liCoaches and counsels employees regarding performance on an on‑going basis. /li /ul h3Additional Responsibilities /h3 ul liProvides information to supervisors, co‑workers, and subordinates by telephone, in written form, email, or in person. /li liAnalyzes information and evaluates results to choose the best solution and solve problems. /li liAssists servers and hosts on the floor during meal periods and high‑demand times. /li liRecognizes good quality products and presentations. /li liSupervises daily shift operations in absence of Restaurant Manager. /li /ul h3Equal Opportunity Employer Statement /h3 pAt Marriott International, we are dedicated to being an equal‑opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. /p /p #J-18808-Ljbffr