ROCCO FORTE HOTELS MASSERIA TORRE MAIZZA Puglia FRONT DESK AGENT Main Purpose: The Front Desk Agent acts as Guests’ first point of contact and manages all aspects of their reservation. He/she should be proactive in exceeding Guests’ requirements and cooperating with colleagues. Reports to: Front Office Manager. Main duties & responsibilities: - Carry out all Front Desk operations, according to the company policies, procedures and standards, exceeding Guests’ expectations; - Responsible for providing to each Guest a warm and efficient hospitality; - Build and maintain a personalised and professional relationship with Guests and colleagues; - Support all the other departments’ teams in order to satisfy all Guests requests; - Be proactive in self-development. We offer: - Seasonal contract according to C.C.N.L. Settore Turismo. - Learning & development activities and career opportunities. - Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte". - Staff celebrations. Competencies required: - Collaboration: Be able and willing to work as a team within the department and with other departments. - Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence. - Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives. - Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity. - Technical Skills: Demonstrate technical competence and knowledge related to the role. Other requirements: - Previous experience in Front Office Department; - Fluent in English and Italian written and spoken; - Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher); - Attention to detail in terms of content and accuracy; - Possess excellent organizational skills and have an extremely high standard of order; - Able to maintain the strictest confidentiality at all times. Workplace: Masseria Torre Maizza, Contrada Coccaro s.n, 72015, Savelletri di Fasano (BR), Puglia. Contratto di lavoro: Tempo pieno, Tempo determinato Benefit: - Orario flessibile Orario: - Orario flessibile - Turni - Weekend Tipi di retribuzione supplementare: - Quattordicesima - Straordinario - Tredicesima