Social network you want to login/join with: SAP BASIS & HANA Account Manager, Modena Client: HCLTech Location: Modena Job Category: Other EU work permit required: Yes Job Reference: 44032563493837209633712 Job Views: 2 Posted: 02.05.2025 Expiry Date: 16.06.2025 Job Description: Visit www.hcltech.com for more information. This is a permanent, full-time, remote position. We are HCLTech, one of the fastest-growing large tech companies worldwide, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud solutions to drive progress. Our diverse, creative, and passionate team strives for excellence, supporting each other to reach their full potential. We are seeking a talented and self-motivated Digital Customer Engagement Manager to impact our SAP projects significantly. Your responsibilities will include: Supporting sales-to-delivery handovers and customer onboarding for SAP Enterprise Cloud Services Contributing to customer onboarding and transition processes Managing service and project delivery within scope, budget, and timelines Assisting in de-escalations of critical customer issues Collaborating with Major Incident Management and SAP support teams during critical situations Participating in customer release and maintenance activities Supporting technical requirements throughout the customer lifecycle Executing problem management and continuous improvement initiatives Liaising with SAP stakeholders to ensure customer success Reviewing account status and advising on account transitions as needed Facilitating onboarding and training for new associates Providing ongoing knowledge transfer sessions Qualifications & Experience: Technical skills required: Minimum 5 years of SAP Basis experience Hands-on experience with HANA databases Mandatory experience in SAP Upgrade & Migration (OS/DB) Experience with SaaS products (e.g., Ariba, Salesforce, C4S) integration is a plus Experience with cloud platforms (AWS, Azure, GCP) Italian language proficiency at C2 or native level English proficiency B2 or higher Work Experience: 5-6 years in multinational software/IT organizations At least 5 years of SAP S/4HANA Basis knowledge 2 years of cloud-related experience Why Us: Global presence with offices in over 50 countries and 225,000 employees Highly diverse workforce with 165 nationalities Opportunities to collaborate globally Flexible, virtual-first work environment Focus on growth, learning, and career development Comprehensive employee benefits Recognized as a great place to work and top employer in multiple countries Equality & Opportunity: We are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, or other protected classifications, in accordance with applicable laws. J-18808-Ljbffr