Job Description Visit www.hcltech.com for more information. Position: SAP BASIS & HANA Account Manager, Ancona Type: Permanent / Full-Time / Remote Client: HCLTech Location: Ancona Job Category: Other EU work permit required: Yes Posted: 02.05.2025 Expiry Date: 16.06.2025 About Us HCLTech is one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud solutions, fostering a diverse and passionate workforce committed to excellence. Role & Responsibilities Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services. Contribute to onboarding/transitioning customers to SAP Enterprise Cloud Services. Manage service/project delivery according to scope, budget, and milestones. Assist in de-escalations of critical customer situations. Collaborate with Major Incident Management, SAP Customer Office, and SAP Product Support. Participate in customer release and maintenance activities. Support customers with technical requirements throughout their lifecycle. Execute problem management and continuous improvement initiatives. Liaise with SAP stakeholders to ensure customer success. Review account status and analyze the need for account transition based on growth. Ensure systematic onboarding of associates with proper documentation. Facilitate continuous knowledge transfer sessions. Qualifications & Experience Minimum 5 years of technical expertise in SAP Basis. Hands-on experience with HANA database. Mandatory experience in SAP Upgrade & Migration (OS/DB). Experience with SaaS products integration (e.g., Ariba, Salesforce, C4S) is a plus. Experience with cloud platforms (AWS, Azure, GCP). Italian language proficiency at C2 or native level. English proficiency at B2 level or above. Work Experience 5-6 years in multinational software/IT organizations. At least 5 years of SAP S/4HANA knowledge. At least 2 years of cloud-related experience. Why Join Us Work with a diverse, global team across 50 countries. Enjoy a virtual-first work environment promoting flexibility. Opportunities for growth, learning, and career development. Comprehensive benefits and a positive, respectful work culture. Equality & Opportunity We are committed to equal employment opportunities for all, respecting diversity and promoting inclusion across all our operations. J-18808-Ljbffr