Job Posting: 16/Apr/2025 Closure Date: 30/Apr/2025, 4:59:00 PM Organizational Unit: OCC - Office for Corporate Communication Job Type: Non-staff opportunities Type of Requisition: PSA (Personal Services Agreement) Grade Level: N/A Primary Location: Italy-Rome Duration: 11 months Post Number: N/A IMPORTANT NOTICE: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device
- FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture.
- Qualified female applicants, qualified nationals of non-and under-represented Members and person with disabilities are encouraged to apply;
- Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values
- FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination
- FAO’s commitment to environmental sustainability is integral to our strategic objectives and operations._ **Organizational Setting** The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda
through the FAO Strategic Framework by supporting the transformation to more efficient, inclusive, resilient and
sustainable agrifood systems, for better production, better nutrition, a better environment, and a better life, leaving no one
behind. FAO's commitment to environmental sustainability is integral to our strategic objectives and operations.
The Office of Communications (OCC) is responsible for both external and internal communications of the Organization. It aims at making FAO's communications strategic, coherent, focused and impactful, while ensuring effectiveness and efficiency in communication-related operations.
The position is located in Internal Communications, OCCC and based at FAO headquarters, Rome, Italy.
OCCC is responsible for internal communications including the management of the Intranet and other internal communication channels and collaborative workspaces, created to facilitate communication and co-working among FAO employees through its internal platforms. This includes the management, production, publication and distribution of corporate content, campaigns, broadcast messaging and digital signage across its platforms as well as the organization, production, scripting and direction of all-staff events, and any other fora aimed at informing and engaging FAO staff globally.
In addition, the Internal Communications branch is responsible for the management and day-to-day running of the FAO Shop. **Reporting Lines** The PSA reports to the Senior Communications Officer, OCCC, and follows corporate standards and procedures established that relate to the management of the FAO Shop. Supervision received is focused on divisional priorities, in particular the meeting of timelines and the quality of support given to clients. S/he trains and supervises shop assistants (messengers) in routine operations **Technical Focus** The PSA performs a wide variety of marketing and sales management and support functions contributing to the smooth and efficient running of the work unit and the overall smooth and efficient running of the FAO Shop. The PSA has frequent interaction with staff at all levels within the Organization to respond and manage requests for branded items. The PSA ensures the routine management of the FAO Shop and coordinaes sourcing, processing, quality control, shipping and delivery of corporate branded goods. He/she works closely with internal and external providers and the FAO Shop team to ensure problem resolution and service delivery. **Tasks and responsibilities**
- Manage opening and closure times (at headquarters and ad hoc pop-up shop on demand for special events), ensuring appropriate internal communication and related shop assistance on premises. Supervise and train shop assistants in routine operations.
- Source suitable corporate branded items in line with FAO procurement rules, propose pricing and overhead and manage related retail to colleagues in headquarters and country offices, online and in-person.
- Identify, coordinate and carry out purchasing and inventory daily, using independent judgement to replenish stocks as appropriate. Ensure related actions are raised in line with corporate rules and regulations and approved in FAO’s procurement and financial systems and/or in liaison with appropriate units in Finance. Monitor weekly and monthly sales volumes and maintain bank liaisons to resolve problems when necessary.
- Monitor orders for all sales including reception of goods; perform related quality and quantity controls and arrange for shipping, billing and delivery. Order, receive, unpack and carry out checks to ensure that all specifications, bra