Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Short Description
The Associate Solutions Engineer will support the Solution Engineering team in developing technical solutions for clients. Responsibilities include assisting in the design of solutions that get successfully deployed; troubleshooting technical issues, and collaborating with senior engineers to ensure successful project delivery. The ideal candidate should have a good understanding of networking, cloud technologies, and customer-centric approaches.
Job Description
The Associate Solution Engineer will support the Solution Engineering and Sales teams by providing day-to-day technical documentation, system, process, and order support for customer solutions and services. Key accountabilities include :
* Documenting customer requirements and technical details during the sales cycle.
* Ensuring all service attribute and process requirements necessary for order submission are satisfied.
* Assembling service and order details as needed to support service modifications.
* Coordinating with internal teams to ensure delivery of services aligns with customer expectations and agreed-upon business outcomes.
* Ensuring the ongoing accuracy of customer service records, solution documentation, and operating playbooks.
* Assisting Sales and Solutions Engineering teams in responding to RFPs and audit requests.
* Providing feedback that contributes to ongoing process and customer experience improvement initiatives.
The Associate Solution Engineer will interact with various internal and external stakeholders to ensure successful project delivery. Key relationships and contacts include :
* Sales Team : Collaborate closely with the sales team to understand customer requirements and provide technical support during the sales cycle.
* Customers : Engage with clients at various levels to understand their needs and provide technical guidance.
* Internal Stakeholders : Collaborate with product management, engineering and operations teams to ensure alignment and successful project delivery.
* Management Team : Provide regular updates and insights to management team on project progress and strategic initiatives.
Key Performance Indicators
Key Performance Indicators (KPIs) for the Associate Solutions Engineer role will include :
* Accuracy and completeness of technical documentation and order submissions.
* Timeliness in responding to customer and internal team requests.
* Customer satisfaction and feedback on service delivery.
* Efficiency in coordinating with internal teams to meet project deadlines.
* Contribution to process and customer experience improvements.
Skills
* Consultative Selling
* Account Management
* Information Technology
* Team Selling
* Relationship Management
* Client Communications
Education
A bachelor’s degree in Engineering, Computer Science, IT or a related field.
What we offer you :
Looking to make a mark?
At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.
Instead, we employ people we trust, who come together across the globe to create intelligent solutions.
Our global teams are full of ambitious, driven people, all working together towards one shared purpose : to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.
We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.
Diversity and inclusion
* Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.
Our benefits support you through all parts of life, for both physical and mental health.
* Flexible working hours and the option to work from home.
* Extensive induction program with experienced mentors and buddies.
* Opportunities for further development and educational opportunities.
* Global Family Leave Policy.
* Employee Assistance Program.
* Internal inclusion & diversity employee networks.
A global network
* When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring.
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